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Reviews of Best Western Plus Louisa

2.5 out of 5
Best Western Plus Louisa
18199 Highway 23, Louisa, KY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 170 out of 242 reviews" "
Rating 8 - Good. 49 out of 242 reviews" "
Rating 6 - Okay. 11 out of 242 reviews" "
Rating 4 - Poor. 10 out of 242 reviews" "
Rating 2 - Terrible. 2 out of 242 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and professional. Our check-in and checkout was quick and effortless. We enjoyed the complimentary breakfast. The room was clean and comfortable. Overall, we enjoyed our stay, and would recommend it to others.
Stayed 1 night in May 2024

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024
Response from Adam on 21 Apr 2024
Thank you for staying with us, we value your input and look forward to seeing you again in the future.

6/10 Okay

Kami

Liked: Cleanliness, property conditions & facilities
Response from Mike on 26 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast Clean room
Stayed 1 night in Jan 2024
Response from Chrystal on 1 Feb 2024
Thank you for taking the time to fill out our survey and giving such kind answers. We hope to see you again!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good.
Stayed 1 night in Jan 2024
Response from Mike on 29 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Hotel was super clean staff was friendly. If we are ever traveling in the area again we will definitely stay here again!
Stayed 2 nights in Jan 2024
Response from Mike on 29 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Richmond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mike on 12 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Weida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here.
Stayed 1 night in Dec 2023
Response from Mike on 12 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Mona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who work there ! Kindness & cleanness! I would recommend!!!
Stayed 1 night in Dec 2023
Response from Mike on 6 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ruth

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mike on 23 Dec 2023
THANK YOU!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chrystal on 19 Dec 2023
Thank you for responding to our survey and the kind words. Please be safe in your travel. Please come and visit again.Thank you

4/10 Poor

Ricardo

Stayed 1 night in Dec 2023
Response from Mike on 6 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Coral

Stayed 2 nights in Dec 2023
Response from Mike on 6 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Chrystal on 11 Dec 2023
Thank you for taking the time to fill out the review. We appreciate your kind words and look forward to seeing you in the future.

10/10 Excellent

Hayden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and relaxing
Stayed 1 night in Nov 2023
Response from Mike on 21 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
McCann
Nice and friendly staff, clean room and hotel common areas
Stayed 2 nights in Nov 2023
Response from Mike on 21 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach day
Very nice
Stayed 1 night in Oct 2023
Response from Mike on 2 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Steven

Stayed 1 night in Oct 2023
Response from Mike on 2 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist is excellent. Room is clean.
Stayed 1 night in Oct 2023
Response from Mike on 2 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Veronica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. It was clean, rooms were very large. Beds were comfortable & clean. Hot tub was nice & hot & the pool was clean. We’ll be back.
Stayed 1 night in Jul 2023
Response from Mike on 2 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's located in a convenient place for my travels. Might need a deeper cleaning soon.
Stayed 2 nights in Oct 2023
Response from Mike on 2 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Barbara

Stayed 1 night in Oct 2023
Response from Mike on 21 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Schron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were friendly and the hotel and room were very clean. The bed was extremely comfortable. We will definitely stay again.
Stayed 1 night in Oct 2023
Response from Mike on 16 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Steffan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has always provided us with the upmost professional quality and top notch customer service. I will continue to rely on the great staff of the Louisa Best western Plus.
Stayed 1 night in Oct 2023
Response from Mike on 16 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Hugh Gold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Successful Visit
Family gathering and made us feel welcome.
Stayed 2 nights in Sep 2023
Response from Chrystal on 5 Oct 2023
Thank you for filling out the questioner and giving us feedback. We hope you will stay with us in the future.

8/10 Good

Hugh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, friendly stay.
Everthing was great. The only negative was thst the lady in the breakfast room seemed to be in hurry to get us out. Chairs werr on the tables on more than half of the tables 20 minutes before the breakfast was over.
Stayed 1 night in Sep 2023
Response from Chrystal on 5 Oct 2023
I am so sorry that you were done that way. We have had a conversation about this with her. We hope you will give us another chance to make your stay wonderful. Thnk you for choosing us.

4/10 Poor

Alaa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fantastic. The staff was fantastic. My issue is with their upper management, that decided to cancel my booking because I didn’t call them at 3 pm to check in : I work night shift and booked the room for 2 nights, so I can check in and go to sleep at 8 am after my shift. Front desk guy was kind enough to get my issue sorted out. But it did not feel like I was the first customer to have that problem.
Stayed 2 nights in Sep 2023
Response from Mike on 2 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay Breakfast was tasty and good variety I commended the Breakfast staff for there efforts. Room was clean, a little small but okay for two people Had just two luggage carts, would be.nice to have a couple more. I had to carry luggage out to car by hand.
Stayed 2 nights in Sep 2023
Response from Mike on 30 Sept 2023
ok

10/10 Excellent

Tiffany M

Liked: Cleanliness, staff & service, property conditions & facilities
Very Friendly Staff
Stayed 1 night in Sep 2023
Response from Mike on 27 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Stephanie

Stayed 2 nights in Sep 2023
Response from Chrystal on 26 Sept 2023
I do apologize for not meeting your expectations. Front Desk did not report any thing to the back office. I was wondering what happened, if you could send us the complaint I would gladly look into the problem and try to accommodate. Please give us another chance.Thank you

10/10 Excellent

T J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mike on 6 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Kim

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay every year. Quite and comfortable and swimming pool and hot tub and weight room are very convenient too! Everyone is very polite and very helpful when you need anything. It’s cool that wild turkeys come to the back of the building in the mornings on the hill.
Stayed 3 nights in Aug 2023
Response from Mike on 6 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet with a good breakfast.
Stayed 2 nights in Aug 2023
Response from Mike on 8 Aug 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mike on 8 Aug 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Michael

Stayed 2 nights in Jul 2023
Response from Mike on 6 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Carol

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I beautiful motel, the only complaint was the toilet. It should have been taller. Oh and could not close drapes, not use to a nightlight. But over all it was a very nice motel
Stayed 2 nights in Jul 2023
Response from Mike on 26 Jul 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay. Great gym and pool area.
Stayed 2 nights in Jul 2023
Response from Mike on 18 Jul 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 606-638-3418.

4/10 Poor

Calvin

Stayed 1 night in Jul 2023
Response from Mike on 18 Jul 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Mike on 18 Jul 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 606-638-3418.

6/10 Okay

Robert

Stayed 4 nights in Jun 2023
Response from Mike on 18 Jul 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 606-638-3418.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Mike on 27 Jun 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

WILLIAM, ROCKY RIVER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
BREAKFAST WAS GREAT
Response from Mike on 20 Jun 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The entire staff was friendly, helpful and very efficient. Well maintained, clean. I could find no negatives. Would definitely stay again.
Stayed 3 nights in Jun 2023
Response from Mike on 20 Jun 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Frank

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Service clean rooms smelt great ac worked great greeting when entering and exiting
Stayed 1 night in Jun 2023
Response from Chrystal on 12 Jun 2023
We would like to thank you for taking the time to fill out our survey and the kind words. Please have safe travels and maybe stop at our hotel again.Thank you,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This Best Western is one of our favorites. Convenient to US 23 and yet sitting back far enough that there is no road noise to contend with at night. The staff is always friendly and helpful, and they but our a really nice free breakfast!
Stayed 1 night in Jun 2023
Response from Mike on 9 Jun 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Nice hotel. Very clean and good breakfast! Nice pool and hot tub.
Stayed 1 night in Jun 2023
Response from Mike on 9 Jun 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and clean nice room.
Stayed 1 night in Jun 2023
Response from Mike on 5 Jun 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean and taken care of. Easy parking for trucks with trailers. The only negative was that the food at breakfast didn’t stay stocked up. Otherwise it was great.
Stayed 1 night in May 2023
Response from Mike on 2 Jun 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
We've stayed here before and I really like the quick access to US 23. This is a well kept Best Western Motel, and the staff is always very helpful.
Stayed 1 night in May 2023
Response from Mike on 2 Jun 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Cal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very helpful and pleasant. Clean rooms and facilities. Very pleased overall and will definitely stay here again when passing through.
Stayed 1 night in May 2023
Response from Chrystal on 19 May 2023
Thank you for taking the time to fill out the survey and for the kind comments. We hope to see you again. Have safe travels.