Thank you for taking time to leave feedback. We're so glad you enjoyed your stay with us, and look forward to serving you again in the future.

Thank you for taking the time to leave feedback. We're so glad you enjoyed your stay, and hope to serve you again in the future.

Thank you for taking time to leave feedback. We're so glad you enjoyed your stay, and we look forward to serving you again in the future. We are working hard to continually upgrade our facility.

Thank you for taking the time to leave feedback. We're so glad you enjoyed your stay and hope to serve you again in the future.

Thank you for taking time to leave feedback. We're glad you enjoyed your stay and look forward to serving you again in the future.

Thank you for taking time to leave feedback. We hope you come visit again.

Thank you for taking time to leave feedback. I'm sorry you did not enjoy our hotel. We are an urban hotel, but we do have 24/7 security both inside and outside the building to help our guests feel safe.

Thank you for taking time to leave feedback. We're glad you enjoyed your stay with us, and look forward to seeing you again.

Thank you for taking the time to leave feedback. We're so glad you enjoyed your stay and look forward to serving you again!

Thank you for taking the time to leave feedback! We're so glad you enjoyed your stay and hope to see you again!

Hello, Jade,I'm sorry to hear of your frustrations. It is true that guests must present a picture ID to check in. In Kentucky, state law requires adults to have a picture ID on them. However, the other concerns you raised do not reflect our policies at all. Our manager has not been contacted regarding a refund. We would love to know the days/times these incidents occurred with front desk contact, as we have audio and video of all front desk activity. We would be able then to pinpoint if one of our staff members actually behaved in this manner.

Thank you for taking the time to leave feedback. We are glad you enjoyed your stay. We are in the heart of downtown Louisville, which makes it east to walk to conventions, concerts, and other events in our downtown venues. We hope to serve you again soon.

Thank you for taking the time to leave feedback. I am sorry you did not enjoy your stay with us. We are an urban hotel, but we do have 24/7 security both inside and outside the hotel in an effort to help our guests feel safe.

Thank you for taking the time to leave feedback. We are so glad you enjoyed your stay with us! Our staff, from Will and our front desk workers, to all the behind the scenes workers, take pride in providing a good experience for our guests. We hope to serve you again soon!

Thank you for taking the time to leave feedback. We're so glad you enjoyed your stay, even amidst our renovation, and look forward to serving you again in the future!

Thank you for taking the time to leave feedback. I am sorry your stay was not the stellar experience we strive to provide. Our goal is always to provide a good, clean hotel room at a reasonable price.

Thank you for taking the time to leave feedback! I am so sorry you did not enjoy your room. We wish you had made this known to the front desk so we could have moved you. Our goal is always to provide a good, clean hotel room at a reasonable cost.

Thank you for taking the time to leave feedback. I'm sorry you didn't enjoy your stay with us. We are located in the "Old Louisville" section of downtown, which is a very urban neighborhood. We do have 24/7 security both inside and outside the hotel to help our guests feel safe. Our goal is to provide a good, clean hotel room at a reasonable cost.

Thank you for taking the time to leave feedback! We're so glad you enjoyed your stay with us, and look forward to serving you again.

Thank you for taking the time to leave feedback! We're so glad you enjoyed your stay, and hope to serve you again in the future!

Thank you for taking time to leave feedback. We're so glad you enjoyed your stay, and look forward to serving you again in the future!

Thank you for taking the time to leave feedback. We would love to hear more about your stay so we can learn how to better your rating with us. Our goal is always to provide a good, clean hotel room at a reasonable cost.

Thank you for taking the time to leave feedback! We're so glad you enjoyed your stay, and hope to serve you again in the future!

Thank you for choosing Hotel Louisville. I'm glad you enjoyed your stay!

Thank you for taking the time to leave feedback. We are investigating your report and following up with our staff. The continental breakfast always has hard boiled eggs along with the bagels, pastries, etc. And we always have decaf coffee with a full array of condiments. I apologize that it was not stocked properly at the time of your visit. Hotel Louisville does not provide any emergency shelter at this location. The shelter is several blocks away. We do, however, rent rooms for graduates of our many programs who are working jobs and saving money to get their own apartments. We also host a program for veterans sponsored by the Veterans Administration. We recognize that we are in an urban setting and that can be disarming to those not used to these types of areas. Therefore, we always have security 24/7 both inside the hotel and on the parking lot to help our guests feel safe. We strive to provide a good, clean hotel room at a reasonable cost.

Thank you for taking the time to leave feedback. I'm sorry you did not feel safe here. I wish you had come inside. While we are in an urban neighborhood, please note that the homeless camp you saw was not inside our parking lot, but rather is on the rear of the property. We are working with Louisville Metro police to enforce our city ordinance which forbids street camping. However, we do provide security guards 24/7 at the Hotel both inside and in the parking lot in an effort to help our guests feel safe. We strive to provide a good, clean hotel room at a reasonable cost. We will share your concerns with our security staff to re-enforce their need to keep our property clear.

Thank you for taking the time to leave feedback. I'm sorry you did not stay with us. This hotel does not do any emergency shelter. We do, however, have some extended stay rooms for people who work and are saving their money to get apartments. Our Hotel Rooms are on separate floors from our extended stay rooms. In our hotel rooms, we strive to provide a good, clean room at a reasonable cost. Although we are in an urban setting and we recognize some persons are fearful of urban settings, we do provide security guards 24/7 both inside and on the parking lot to help our guests feel safe.

Thank you for taking the time to leave feedback. Please know that we do not do any emergency shelter at this hotel. The shelter is several blocks away. We do, however, have some extended stay rooms on separate floors from the hotel floors for people who are working jobs and saving money to get their own apartments. As for your room, I am sharing this information with our housekeeping supervisor. This is not the type of room we rent. I apologize that your room had issues. We strive to provide a good, clean hotel room at a reasonable cost. Although we are in an urban setting that can be disarming for some people, we provide security guards 24/7 both inside and on the parking lot to help our guests feel safe.

Thank your for leaving feedback. I'm glad you enjoyed your stay!

Thank you for leaving feedback. I'm glad you enjoyed your stay. We hope to see you again.

Thank you for leaving feedback. We strive to provide a good, clean room at a reasonable cost. The front desk should have provided you with a fan if you let them know you were too warm. I'm sorry your stay did not go as well as we would have liked.

Thank you for leaving feedback. I'm so glad you enjoyed your stay! We hope to serve you again.

Thank you for leaving feedback. I'm so glad you enjoyed your stay. We hope to see you again soon.

Thank you for taking the time to leave feedback. We strive to provide a good, clean hotel room at a reasonable cost. As you mentioned, we can't control the City of Louisville, but we know the urban setting is disarming to some people. Therefore, we provide security guards 24/7 both inside and on the parking lot in an effort to help our guests feel safe. We hope you come visit again sometime.

Thank you for taking the time to leave feedback! We're glad you enjoyed your stay. Our goal is always to provide a good, clean hotel room at a reasonable cost. We hope to serve you again in the future.

Thank you for taking the time to leave feedback. We strive to provide a good, clean hotel room at a reasonable cost. While w cannot control the urban neighborhood in which we are located, we do provide security guards 24/7 both inside and on our parking lot to help our guests feel safe. I'm glad you enjoyed your stay and hope to see you again.

Thank you for taking the time to leave feedback. I'm so glad you enjoyed your stay, and look forward to seeing you on your next visit to Louisville.

Thank you for taking the time to leave feedback. I'm sorry you were not happy with our Hotel. We strive to provide a good, clean hotel room at a reasonable cost.

Thank you for taking the time to leave feedback! We're so glad you enjoyed your stay, and look forward to serving you again!

Thank you for taking the time to leave feedback. We strive to provide a good, clean hotel room for a reasonable cost. Although we cannot control the activity in the surrounding neighborhood, we do provide security guards 24/7 both inside and on the parking lot to help our guests feel safe. We hope to see you again on your next visit to Louisville.

Thank you for taking the time to leave feedback. We strive to provide a good, clean hotel room at a reasonable cost. I'm so glad you enjoyed your stay, and hope to see you again when you next visit Louisville.

Thank you for taking the time to leave feedback. I am sharing your comments with our staff. We strive to provide a good, clean hotel room at a reasonable cost. We hope to see you again when you next visit Louisville.

Thank you for leaving time for feedback. I'm sorry you did not enjoy your stay but would love to hear more specifics. We strive to provide a good, clean hotel room at a reasonable cost.

Thank you for taking the time to leave feedback. We are so glad you enjoyed your stay, and look forward to seeing you on your next visit to Louisville.

Thank you for taking the time to leave feedback. We're so glad you enjoyed your stay, and we hope to see you again when you next visit Louisville.

Thank you for taking the time to leave feedback, although we'd like to hear more about your experience so we can improve. We strive to provide a good, clean hotel room at a reasonable cost.

Thank you for taking the time to leave feedback, although we'd like to hear more about your experience with us so we can improve our rating next time. We strive to provide a good, clean hotel room at a reasonable cost.

Thank you for taking the time to leave feedback. We'd like to hear more about your stay here so we may be able to improve our rating with you. We strive to provide a good, clean hotel room at a reasonable cost.

Thank you for taking the time to leave feedback. We're glad you enjoyed your stay. We strive to provide a good, clean hotel room at a reasonable cost. We hope to see you again when you next visit Louisville.