"The check in reception clerks were very nice at approx 4:30 pm. We were back at the hotel after an event at approx 11:15 and the clerks then were not very nice/helpful. The water in the lobby was empty and not refilled for guests. The coffee in the morning on the lobby was all gone by 11 am. The room air conditioner did not cool the room enough. It was still warm after setting air to lowest option and my girls were warm sleeping. Other than that, room was clean and beds were comfortable"