Thank you for responding to our online survey. We're sorry that you percieved an odd smell. We've notified the housekeeping staff to aware. We hope that you give us another chance in the future.Sincerely;

Thank you for responding to our online survey.The general manager was on property all day Monday. 8 am - 4 pm.Nothing was said or reported to him. We are sorry that you did not have the expected experiance.

Thank you for responding to our online survey. Please call Expedia with your reservation/confirmation number for assistance. I'm sorry that you're having difficulty.Sincerely;

Thank you for responding to our online survey. We apreciate the positive response. We our working hard to make improvements.We hope that you come back in the future !Sincerely;

Candice;Thank you so much for the kind words ! We appreciate you responding our online survey and look forward to your next stay.Sincerely;

Brandon;Thank you for responding to our online survey and the positive review !

Thank you for responding our online survey. We appreciate your positve review and we look forward to your next visit!

Thank you for the response to our online survey.You are valued as a guest .We look forward to your next visit.

Thank you for responding to our online survey. We appreciate the positive review and we look forward to your next visit!

Danielle;Thank you for responding to our online survey.We are sorry that our full sized bed were not to your liking.Kevin HeltonA.G.MWoodspring suites Jeffersontown/Louisville, Ky(502) 290-0036

Teo;Thank you for responding our online survey.We appreciate your positive feedback. Sincerely;Kevin HeltonA.G.MWoodspring Suites Jeffersontown/Louisville Ky(502)290-0036

It's mutual, Makaila. We would love for you to stay again too! Thanks for the review and safe travels!

Thanks for the raving review, Barbara. We hope to see you again soon!

We apologize for any issues you experienced during your stay with us, James. We hope you give us another shot in the future.

Thanks for the stellar review, Ariel. We hope to host you again soon!

Hello;Thank you for taking the time to complete our online survey.We will address the issues that you've brought to our attention. Thank you for letting us know.Sincerely;Kevin HeltonA.G.MWoodspring Suites, Jeffersontown/Louisville Ky

Thank you for choosing Woodspring Suites ! We appologize about the misunderstanding in regards to checking in, however we are pleased to hear that everything else was great. Come see us again.

I'm sorry you didn't enjoy you stay. I've passed your concerns on to our staff.

Thank you for choosing Woodspring Suites / Jeffersontown. We hope that you enjoyed your stay in the Louisville area and we hope that you choose us for future stays!

Thank you for taking time to share your experience during your recent stay with us. After reading your review, I am extremely disappointed to learn that we were unable to create a memorable stay for you. I can assure you that we take your feedback very seriously as it shows areas that still need improvement. We will be sharing your comments with our team as we constantly work on improving our hotel and services.

James,Thank you for your response to our online survey.

Thomas;Thank you taking the time to respond to our survey. We are happy that you apreciate the value! We are sorry to hear of the struggles with Google maps.We hope that you come back on your next trip to Louisville ...Until then safe travels !

I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs. I am glad to hear that our wonderful staff was very accommodating. We really appreciate your business and looking forward to having you as our guest again

I'm sorry you did not enjoy your stay. I will be sure to relay your comments to our staff so can make sure to make the hotel better.

Thank you for your positive review ! We look forward to serving you in the future. Sincerely;

Jade, Thank you so much for taking the time to share your thoughts on your recent stay with us! We appreciate your feedback and we are so pleased that you had an enjoyable time with us! We hope to see you again soon!

Helen; Thank you for taking the time to fill our online survey. We are pleased to hear that things were satisfactory. Thank you for staying with us, and we hope to see you in the future !

Deborah; The laundry facilitiy is run by a third party contractor. The hotel is not responsible for the equipment or the maintance of said equipment . The washers and dryers have clear phone on the to call in case of such problems. We are sorry you experianced this problem. The housekeeping staff has been made aware of the issue with your room. We can and will work on doing better. If you saw suspicious activities, you were more than welcome to notify the safties and or the front desk. I would like to thank you for taking the time to advise us of your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. It is our sincere hope that you will one-day return to see how your comments have affected our direction in reaching our ultimate ambition of giving each guest an excellent experience while staying with us. Sincerely;

I would like to thank you for taking the time to advise us of your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.. It is our sincere hope that you will one-day return to see how your comments have affected our direction in reaching our ultimate ambition of giving each guest an excellent experience while staying with us.

Edison; Thank you for your response to our online survey. We appoligize for the lack of room in our lobby. Thank you for your kind comments in regards to house keeping. Those words have been passed on to the housekeepers.. We hope to see you again ! Sincerely;

I would like to thank you for taking the time to complete our online survey .. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We hope that you give another chance in the future. Sincerely;

I would like to thank you for taking the time to advise us of your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations,we will notify the staff that you were pleased with them. We are sorry that we failed you otherwise. It is out hope that you give us another try !.. Sincerely,

Celeste; Thank you for taking the time to fill out our online review ! We will pass along to our staff this 10 out of 10 review. And say "Thank you".We look forward to seeing you on your next visit !

Thank you for responding to our online survey. We are sorry to hear that your expectations were not met. Hopefully, you'll give another try in the future. Sincerely,

Thank you for responding to our online survey. We are sorry to hear that your expectations were not met. Hopefully, you'll give another try in the future. Sincerely,

Thank you for responding to our online survey. We are sorry to hear that your expectations were not met. Hopefully, you'll give another try in the future. Sincerely,

Thank you for your recent feedback regarding your stay at our hotel. We deeply apologize for the issues you encountered with housekeeping. In regards to the office closing, it is standard operating procedure for an extended stay hotel. As they are not inteded for one or two night stays.However, employees are present 24/7 on the Management has been notified and will work to correct the problem. Thank you for bringing this to our attention. We do appreciate your loyalty and hope to see you on your next trip to Jeffersontown.

Thank you for taking time to share your experience during your recent stay with us. After reading your review, I am extremely disappointed to learn that we were unable to create a memorable stay for you. I can assure you that we take your feedback very seriously as it shows areas that still need improvement. We will be sharing your comments with our team as we constantly work on improving our hotel and services.

Thank you so much for taking the time to share your thoughts on your recent stay with us! We appreciate your feedback . We hope to see you again soon!

Thank you for responding to our online survey. We have discussed the issue of "Foul smoke odors" with housekeeping and our staff, in hopes of correcting the problem. Our appologies that your expectations were not met.We hope that you give another try in the future. Sincerely

Thank you for responding to our online survey. We have discussed the issue of "sticky floors" with housekeeping in hopes of correcting the problem. Our appologies that your expectations were not met.We hope that you give another try in the future. Sincerely

Holly; Thank you filling out our online review, allowing us to know that improvement is needed . We continually do our best to improve. And these reviews help.We look forward to seeing you the future..

Lynette; Thank you for taking the time to advise us of your recent stay. It is only through feedback such as yours that we are able to maintain, and where necessary, improve upon the service that we provide to our valued guests.

Robin; We are sorry for your experience. Weekend hours are written on the key card envelopes. The front desk is open Mon- Fri 9am - 8 pm during the week. 10 am- 4pm during the weekend. You are more than welcome to come to the front desk to address your concerns..and inquire about a different room. Thank you

I appreciate your positive feedback about our hotel. We take pride in catering to our guests' needs. We really appreciate your business and looking forward to having you as our guest again.

Mr Kumar; We are sorry that this mix up occurred. You must contact the party that you created the reservation with, to collect your refund. Third party reservations are risky, as they tend to over book hotels. Which, it appears, happened here. I have spoken to our front desk clerk . To ensure that communication and respect are provided to our customers.. I, personally apologies, for the communication issues...

Sir; Thank you for taking time to share your experience during your recent stay with us. After reading your review, I am extremely disappointed to learn that we were unable to create a memorable stay for you. I can assure you that we take your feedback very seriously as it shows areas that still need improvement. We will be sharing your comments with our team as we constantly work on improving our hotel and services.

Thank you for taking time to share your experience during your recent stay with us. After reading your review, I am extremely disappointed to learn that we were unable to create a memorable stay for you. I can assure you that we take your feedback very seriously as it shows areas that still need improvement. We will be sharing your comments with our team as we constantly work on improving our hotel and services.

Thank you for taking time to share your experience during your recent stay with us. After reading your review, I am extremely disappointed to learn that we were unable to create a memorable stay for you. I can assure you that we take your feedback very seriously as it shows areas that still need improvement. We will be sharing your comments with our team as we constantly work on improving our hotel and services.

Thank you for your review