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Best option in Plainview and staff was friendly, explained why we couldn't get refund for 2nd night. We finished loading my sister to move to Fort Worth and didn't need to stay another night. We thought it would take longer but were finished by 9:30am and there is nothing to do in Plainview..why stay.
I have been a good customer of Orbitz and would appreciate an exception to the need to pay for an extra
night. We were out by 10"00am. ORBITZ, WOULD YOU RECONSIDER?
Mary Loewen
Plainview TX is a *very* small town with minimum hospitality options. I wasn't expecting much but WHAT a surprise!!! Perfect customer service (brought me a blanket in the middle of the night) from the friendliest people I've met in a long time. It was a HS reunion weekend and even with all the hassle they were always polite and helpful. Designated recycling! Fitness room has 2 treadmills and the indoor pool is closed for Covid. No outside gathering area but it was usually too hot, anyway.
The room was clean and a/c worked quite well. No complaints there.
The breakfast area was crowded and some food required heating up with a microwave instead of being ready to eat. That caused a lot of congestion with people at the already small counter space. The coffee was burnt and watered down.
Lastly, the back hallway exit near the laundry room didn't always latch on its own, which was great for the 5 of us loading/unloading our bags. However, not great from a security standpoint.
Christopher
Stayed 1 night in Jun 2021
6/10 Okay
Verified traveller
Travelled with family and small children
27 Jun 2021
Liked: Cleanliness
Beds were super-comfortable. Ice machines were pretty quiet and dispensed nicely-sized pieces. Breakfast was good - the kids enjoyed the Texas-shaped waffles.
However, the pool was out-of-service due to a failed inspection, and that was one of our reasons for selecting this hotel. Staff were friendly enough, but not particularly warm and welcoming.
When i booked i was told the pool didnt work.. was disappointed but the said that they had a full breakfast bacon sausage waffles biscuits when we go down for breakfast at 8am there was only muffins and bagels this was the only reason why i kept my reservations wont go back. If u tell me there will be a full breakfast and then there isnt 😡😡
Nice clean hotel. Comfortable beds. A little noisy but thats to be expected. Breakfast was nice for a pandemic! Overall I’d stay here again if I’m in the area.
The property was clean and well-appointed. I was just staying for one-night and only used the room for a few hours to catch some sleep, but the room was very clean and the staff was very friendly and accommodating, even when checking in late at 11:30pm.
Verified traveller
Stayed 1 night in Apr 2021
8/10 Good
Verified traveller
Travelled with family, Business traveller
28 Apr 2021
Liked: Cleanliness
Check in staff was rude and unprofessional
Verified traveller
Stayed 1 night in Apr 2021
2/10 Terrible
Desiree
5 Apr 2021
Disliked: Staff & service
Hungry and without a shower
Hot water heater wasnt working so we were unable to shower. They also said that because they warned us when we checked in they would not refund us for this situation. I find this interesting and would wonder what the health dept would say about this. Also, evem though we were told there would be breakfast until 10 am when we arrived for breakfast at 945 whatever breakfast that was available had already been cleaned up. Hungry and without a shower we left EXTREMELY disappointed.
Desiree
Stayed 1 night in Apr 2021
8/10 Good
Verified traveller
Travelled with family, Travelled with family and small children
They did not have my reservation when I arrived. After I refused to leave without a room they somehow found my room but it was dirty. This was at midnight ... don’t most hotel rooms get cleaned during the day? They also said my card was declined even though I could see the posted charge on my account. They also gave me an invoice for my room but the wrong person. My keys stopped working after the first night, I’m guessing because the invoice stated that the other person was checking out a day before me. They seemed very disorganized.
It was very unclean and felt disgusting. There were bugs in the shower and I’m almost certain our room hadn’t been cleaned before we checked in. At one point some guy walked outside and just started peeing in the parking lot. It was a rough experience
Same dresser drawers that don’t stay closed. A mask mandate was posted on the front door, but one night 5 - 10 kids and adults were in the front lobby chatting away; no masks, on anyone. If your not going to enforce your mask mandate, get rid of all your silly restrictions, and open the pool.