4/10 Poor
Erika
Travelled with family
20 May 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The apartment was in good condition and was close to many points of interest.
BUT, our first night we kept hearing loud noises from the street, first a garbage truck, then loud people.
The second night we came back at around 7:30 PM, and for some reason our keys did not work. Since there is no one at reception after 5pm we tried to follow the instructions in a self check in panel. Another couple was there already with the Same problem. We kept calling all numbers and we could hear them ringing at the front desk.
We decided to call Expedia and they also failed to contact the Eric Vökel hotel people. So Expedia offered another hotel for that night… we were in the process of finding another place, and out of nowhere someone from De EV hotel picked up the phone and was able to help us remotely.
It was after 90 minutes that we were able to get in our rooms.
I do not recommend the place if you plan to arrive after 5pm
Erika
Stayed 2 nights in May 2024