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Reviews of Hostal Central Palace Madrid

3 out of 5
Hostal Central Palace Madrid
plaza oriente 2, Madrid

Reviews

9.2

Wonderful

Rating 10 - Excellent. 192 out of 307 reviews" "
Rating 8 - Good. 93 out of 307 reviews" "
Rating 6 - Okay. 12 out of 307 reviews" "
Rating 4 - Poor. 5 out of 307 reviews" "
Rating 2 - Terrible. 5 out of 307 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sadiel

Liked: Cleanliness
Location is excellent. Personnel very efficient and friendly
Stayed 2 nights in Apr 2024

10/10 Excellent

Daryn, Visalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with great staff in perfect location. Can’t wait to go back and stay there again!
Stayed 1 night in Jan 2024

8/10 Good

Reinaldo

Liked: Cleanliness, staff & service
Walk distance to attractions and metro station
Stayed 1 night in Nov 2023

10/10 Excellent

ken

Travelled with partner
Great location. Very friendly and helpful staff
Stayed 3 nights in Nov 2023

10/10 Excellent

Xian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean place, very helpful staff , location is unbeatable
Stayed 1 night in Nov 2023

4/10 Poor

Marcus

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Avoid room 106
A challenge to find the lobby to start off with, but a warm welcome was given. On returning to my room 106 early evening l could hear the noise of a really load extractor fan, so loud that even with ear plugs in you could hear it. I spoke to the man in receptor and he said it would stop around 23:00 and that was that - asked for a room change but nada - very little concern for what must be a regular occurrence as it can from a restaurant kitchen below
Stayed 1 night in Oct 2023

6/10 Okay

Saul

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No hot water, low budget furniture, but the staff very friendly and location is excelent.
Stayed 5 nights in Sep 2023

10/10 Excellent

Gordan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and nice room!
Stayed 1 night in Sep 2023

10/10 Excellent

Therese

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would like to personally thank Alina for her kind and warm welcome when we arrived at the hotel. The staff are simply amazing and we are so appreciative.
Stayed 2 nights in Jun 2023

10/10 Excellent

Lita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was the best
Stayed 3 nights in Apr 2023

6/10 Okay

Lori

Liked: Staff & service
Disliked: Property conditions & facilities
I think the whole place is under construction so it was kind of a weird time to stay there.
Stayed 1 night in Oct 2022

10/10 Excellent

Svitlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and they took care of every request I had .
Stayed 2 nights in Oct 2022

8/10 Good

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff.
Stayed 1 night in Oct 2022

8/10 Good

Virginia, Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised. It’s old but beautifully decorated, the suit had a perfect view of the Royal Palace and was filled with antique furnishings. The staff was friendly and helpful, specially Jose who was on duty most of our stay. The only bad thing if you want to be picky was that as an old building it had a funky smell. We kept the AC on and the problem was solved
Stayed 3 nights in Sep 2022

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a fantastic location, and although the area was bustling, the double glazed windows made everything quiet. Bed was super comfy
Stayed 2 nights in Sep 2022
Response from Central Palace reception on 20 Sept 2022
Thank you Alison.Central Place Reception

10/10 Excellent

Brady

Liked: Staff & service, amenities, property conditions & facilities
Was a great last minute stay.
Stayed 1 night in Jul 2022
Response from Central Palace reception on 10 Aug 2022
Thank you Brady and family.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Good central location. Royal palace is 10 second walk away. Despite being near a popular spot, it is quiet. Downside is the room with the bathroom upstairs (its a separate landing). To access you go up 10 stairs, of which are at about a 70 degree angle so you need to be in good shape. Staff very friendly, gave map and showed where to go, best places. Room very clean, with daily cleaning (if you choose) For price and location, 4 stars. Would be 5 stars if the bathroom was easily accessible (which they said they are working on updating)
Stayed 5 nights in Jun 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful!!!
Stayed 2 nights in Apr 2022

8/10 Good

Max

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Apr 2022

8/10 Good

Julie

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Vina, Philadelphia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. It was pleasant to come back to after a long day of exploring. Property itself was in a great central location.
Stayed 3 nights in Dec 2021

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
October 2021
Perfect location, spacious room, helpful staff, air conditioning a bit loud otherwise couldn’t be happier with our choice
Stayed 3 nights in Oct 2021

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was great and helpful, even offered to retrieve and print my PCR test results when I could not receive them from my email account.
Stayed 5 nights in Oct 2021

8/10 Good

Jose A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Jose A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madrid centro
The Hotel is well located at the center of old Madrid, very close to the very famous restaurant and iconic places. The Hotel is renovated and is Ok, simple, no luxury and well surrounded by restaurants.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at Central Palace Madrid - the location is perfect for sight-seeing. It’s in a stunning location, right off of the park leading to the Palace, and you get a Palace view every time you return to the hotel!
Stayed 1 night in Jul 2021

8/10 Good

Csaba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for the price
It was nice, clean. Design was ok. The only issue was with the noise from reception and smokers in the courtyard so we couldn't really sleep well, but it was managable.
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
the Central Palace Madrid was a perfect location convenient for exploring the city. It was safe and the staff were super friendly and helpful.
Stayed 2 nights in May 2021

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

8/10 Good

Varudh

Liked: Cleanliness, property conditions & facilities
Great location!
Great location... I felt I overpaid, the room felt very empty and dull. Bed was pretty okay and comfy. Our room was right behind the front desk office so that was kind of weird. My friend said he got a way better room for the same room type so I felt I overpaid. I recommend no need to get a room with a view. Get a basic room and go explore. The view is nice but not worth the price difference.
Stayed 2 nights in Feb 2020

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at this charming property, we highly recommend. The location is great, we walked everywhere and there is a metro around the block. The Plaza Oriente is beautiful, the Royal Palace is in front of the plaza. The cafe downstairs for breakfast is charming, don't expect a huge breakfast, it offered several choices of variations of continental breakfast. Try the bread with tomato/ olive oil , pleasantly delicious, fresh squeezed OJ and great coffee. BTW the taxi we took from the airport (30 Euros) couldn't drop us off in front , the area is a no car zone. We just walked a short distance. The room was a large inner room (504) sparkling clean, it was very nice to have a small bottle of Cava and red wine complementary. We were a bit warm and opened the window to an inner courtyard , it was a little noisy ( I always travel with ear plugs and a mask so I was fine). All reception staff was very pleasant and accommodating. Alina checked us in and recommended several places ( Cafe de Chinitas for flamenco (great) and Chocolateria San Gines (must go). When leaving they called us a taxi that was able to pick us up in front. Madrid is a lively, beautiful city with amazing food (dinner is late) bring comfortable walking shoes. We would absolutely return to this Hostal but would try to have a room with a view ( the plaza is beautiful).
Stayed 4 nights in Jan 2020

10/10 Excellent

CLAUDIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean and friendly staff
Stayed 2 nights in Sep 2019

10/10 Excellent

Milane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

10/10 Excellent

Jesús Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente.
Stayed 1 night in Dec 2019

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

marisol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Oliva, Lima

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, clean, beautiful location. I would definitely stay here again. It would be nice to include concierge or porter service- I had sent query emails that were not responded to prior to my arrival. Highly recommend for solo/romantic travellers.
Stayed 1 night in Dec 2019

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great lovation
Great location, near restaurants, shops and he palace. Very comfortable room. The only negative was our room was next to the reception desk and was noisy.
Stayed 4 nights in Dec 2019

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this hotel
Fabulous location and friendly helpful staff. Our room was large and overlooked the palace.
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Room comfort
Worse 3 nights rest ever!
This hotel actually had good reviews when we did research the checked it out. After arrival we noticed hair all over the floor from the previous stay but overall the room was clean and appeared to be a good deal. The second you lay on the bed the pillows are hard as rocks and you are only given two. The Matress was also hard as a rock so may as well been sleeping in the floor Instead of the bed. About 5-6 am the morning the noise begins which is constant till the end of the afternoon basically. We were given the room right next to the front desk which has got to be the loudest most ignorant location for a room of any hotel in Madrid. I would not recommend this property to anyone who appreciates a good nights stay. If you need a water bottle the front desk will offer your only one for two people but after asking a second time they will give two with an attitude as if you have asked for gold. Get this property up to sleep and close the room next to the front desk and maybe you will have a small chance. On a good note the view was decent but I’ve seen better in Madrid.
Stayed 3 nights in Dec 2019
Response from Alina on 9 Dec 2019
Dear Guest, I am sorry for the bad experience.... As I recall you had an interior room, but you asked for a room with a view, when the option was offered to you to switch rooms, you agreed immediately. My colleague showed you the room and told you that it can be a bit noisy, but you agreed. Again I am sorry that you had a bad experience here with us, we will try to improve. Regards, Alina

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Fantastic Fantastic
Fantastic stay. Hotel so central, had a wonderful view of the palace. Shops restaurants all within walking distance, couldn’t have been better. Hotel spotlessly clean, staff friendly and helpful.
Stayed 2 nights in Dec 2019
Response from Tean Central Palace on 9 Dec 2019
Dear Lois, Thank you so much for your kind words. We really hope to see you again. Best wishes,

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hospitality was amazing !! you cannot beat the view of the palace and location. I would stay here again. Accommodations were extremely clean. Loved this place. My only complaint was the mattress was extremely firm and I’m did not find it comfortable.
Stayed 2 nights in Dec 2019

10/10 Excellent

waiman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is spacy, clean and neat. Staff are very friendly and helpful. Location is excellent, surrounded by many restaurants and historical sites. The Royal Palace is a neighour just across the street. Hundreds of touring group passing by. .Am glad to choose this place.
Stayed 2 nights in Nov 2019

10/10 Excellent

Gwendolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Madrid!
We’ve stayed in 3 different hotels in Madrid and so far this is our favorite! The location is amazing and the staff is very friendly. The room was super clean and the decor is simple but pretty. We had a room with a view of the palace. The view was partially blocked by trees but it was still really nice to open up the windows and see the plaza. I would definitely stay here again.
Stayed 2 nights in Nov 2019

10/10 Excellent

Ileana

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One for your Bucket List
Located in a quiet spot but central location by the Palace. Lovely old building, beautiful room with everything you could need within a five minute walk.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Parking is just in the public parking garage. The place is a bit hard to find, as its not well marked, and you have to go inside a deeper building. But the rooms were nice and comfortable.
Stayed 2 nights in Oct 2019

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment!
We had a wonderful stay in Madrid. Great location, our room was clean, spacious and quiet, what more could you ask for?
Stayed 2 nights in Oct 2019