Jacksonville Mandarin Museum Hotels

"Amazing"

"Overall, the property is clean and the rooms are furnished appropriately. However there was an incident that reflects management's view of its customers. On the second day of our four day stay, shortly after breakfast, my wife and I noticed a very strong odor which gave us both a headache. I checked the hallway and the odor was much stronger. I went to the front desk to inquire about the problem and was told that they were painting the room across the hall. They said that the windows were open and a fan was in use. They said the smell would "dissipate in a while." When I asked to speak to the manager, the front desk clerk went behind a partition and spoke with the manager. She came back and told us that the manager was too busy to talk with us. I asked for information as to the type of paint that was making us sick and was told that they didn't know. They said that they would provide that information before the end of our stay which they never did. To avoid becoming more nauseous, my wife & I had to leave the hotel for several hours. Not once was there an apology or an offer to switch rooms. We usually stay at this hotel 2 or 3 times a year but will never return as it is obvious that they do not consider the safety of their guests as a priority."

"The property was very clean and the staff was very nice. Breakfast was delicious "

"Breakfast was very fresh and very good"

"Definitely would stay again!!"

"We didn't have a kitchen in our room, but we didn't need one. Our room was great. We will definitely be back. "

"What a great find. Perfect living area for a couple with an active dog. The hosts are extremely responsive. Beautiful neighborhood close to everything. Would definitely stay again, with or without our Pup!"

"great views on the water enjoying the sunsets!"

"The views were amazing "