“had a very disappointing experience with this hotel. I lost my reservation because my train was delayed, which was completely out of my control. I immediately tried calling the hotel to explain the situation and ask for assistance, but unfortunately, nobody answered the phone.
I understand that delays can happen, but the lack of communication and customer service made the situation even more frustrating. I expected the hotel to at least answer the phone and try to help with the situation. Very……
“At check in we asked about dinner, they also have a restaurant. The lady at the desk said they were full and we could eat at a different place down the street. I then made a reservation at the hotel restaurant using a translator app, surprise there was lots of room for dinner. When we sat at 1930 for dinner there was only 1 other couple there. I think they don’t want Americans there maybe.”
“The hotel was ok 2 things that were very annoying is they charged 25 eur per person for 3 and 4 guest in room and wasn’t expecting that from the start. And then the air conditioning wasn’t work well at all we had to keep turning it on and off to reset it. But room was hot all night. Overall a disappointing experience”
“预定价格278欧，酒店比预定的价格多收了46欧，离店前对此提出疑问，出示写清楚所有价格的预订单并要求退钱，酒店答应我会查询一下并尽快处理。但是退房后在我多次主动询问下，还是没有处理。hotels的客服帮我打电话发邮件联系，也没有回应。服务态度十分消极，非常不好的体验。We were overcharged by €46, and the hotel does not intended to refund the money after I told him the mistake he made.Hotels's custom service helped me to call them ,but no answers.Very terrible experience .Great city, but bad hotel service！！！”
随心所欲预订可免费取消的酒店
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