「预定价格278欧,酒店比预定的价格多收了46欧,离店前对此提出疑问,出示写清楚所有价格的预订单并要求退钱,酒店答应我会查询一下并尽快处理。但是退房后在我多次主动询问下,还是没有处理。hotels的客服帮我打电话发邮件联系,也没有回应。服务态度十分消极,非常不好的体验。We were overcharged by €46, and the hotel does not intended to refund the money after I told him the mistake he made.Hotels's custom service helped me to call them ,but no answers.Very terrible experience .Great city, but bad hotel service!!!」
「Great little B&B right near the center of Ravenna. Comfortable rooms with working A/C, definitely a must this summer. Generous assortment of breakfast foods, much more than the usual continental breakfast. Owners are very helpful and accommodating. Definitely recommend.」
「Staff very friendly, the air conditioning good because of heat wave. The breakfast was good and included many things: coffee, tea, different pastries, bread, butter, jam, fruit, juice, yogurt, sliced meat and cheese, personal pizza. Bathroom was clean. TV had several stations. Also location was good to walk to historic sites, train and bus stations and stores. I would stay again.」
「excellent service and reception. we were allowed to store our luggages before check-in so we could visit the town before actual check-in tower. Staff were all very nice and accommodating」