Mascota Hotel with Pool

"Beautiful hotel for beach vacations"

"Beat value if you only want to eat and drink on property "

"The room was clean staff was always on top of everything to make sure you're fully stocked on everything you could need the wifi was decent though it struggles a bit with video calls overall not a deal breaker seems pretty kid friendly and you're in for a pretty good time with the family 😊"

"We had an absolutely fantastic stay in Puerto Vallarta and can’t say enough good things about this resort. The property is beautiful, well-maintained, and has that relaxed, upscale feel you want on vacation. Great adults-only resort with a slightly older clientele but still very fun. We visited in mid-April 2026 and the weather was perfect, sitting between 26–30°C every day with plenty of sunshine which was ideal for pool and beach time. The staff really stood out. Everyone was friendly, welcoming, and genuinely cared about making our stay enjoyable. They’re also constantly cleaning, so the resort always looked amazing. The nightly shows were another highlight; professional, entertaining, and something we looked forward to each evening. Michael Jackson show? Awesome. One thing we really appreciated was the availability of lounge chairs around the pool. No early-morning rush or saving spots, there were always plenty. Having “competed” for chairs at other resorts, this was a BIG plus. And the food? Excellent. The buffet quality was so good that we didn’t even bother with the specialty restaurants during our 9-day stay. The beach was great for walking, and we always felt safe. Our only minor complaint was the beds which are too soft and dipped in the middle but that’s small compared to everything else done so well. Just be aware that ALL mattresses in the hotel are the same so it wasn't just 'our room'. Highly recommend."

"Riu are always great!!!"

"Love it! Already booked another trip back. Staff is super helpful. Rooms are extremely clean. Food is delicious. Great options for dining. "

"All good"

"Amazing experience! Beautiful views and great food."

"This resort is a total gem. Beautiful Ocean Front view, hardworking and friendly staff from housekeeping, dining, pool side and front desk. It was our first time to stay at Melia for a family vacation (there were 23 of us in total from 3 years old to 83 years of age, and this place never disappoint! We would like to give a shout out and express my gratitude to Hector from guest services for his exceptional customer service. He was so accommodating, friendly and very respectful. We had a bit of issue in our room when we checked in however, Hector looked after it within minutes. The food at the buffet was very good as they have a huge variety everyday. The one that stood out was our sunset dinner at the Fish House on our last day since they were able to accommodate 23 people. The food was topnotch, the view was amazing and our servers were excellent. Melia totally exceeded our expectations. It was truly a memorable family vacation. We are already planning to go back, hopefully, by next year!"