Mastic Beach hotels from HK$975

"Customer service needs major improvement. They need to communicate better. Instead of helping they become very rude. They do not tell you their policy and then confirm they received your request, but never apologize. Receptionist hangs up the call and then doesn’t answer just to later say “you got cut off”. Our room was not as bad. It was clean. But their reps need better training. They are dealing with paying customers. "

"Good location. Friendly staff. Clean. Nice room. Breakfast was included and the area was well maintained and plenty of choices."

"This survey"

"No WiFi in the room. Dirty pathways and dark alleys towards the room"

"Love the Hotel because is convenient close to everything and its clean most staffs are helpful except for JR. He is at the front desk. Has no manners, no empathy, and its not helpful at all. Does not greet the client and its very rude. However Jonathan was very polite and helpful. Saw me with my 2 small childrens and my luggages helped all the way to my car."

"Hotel is grand and pleasing to look at but up close is dirty and filthy. Very disappointed for the amount I paid for room and condition of hotel. Bathroom fan did not work humidity never left the bathroom. The tv was blurry. The filters and fan system in room starts and ends very loud and bangs all throughout night. The bed was very old and sank. I think this hotel has slapped to many bandaid remodels on top of each other it’s time to replace things. 2 of the 3 elevators worked and hopefully they are replacing them not just bc they are so slow but bc of the filth and grossness all over the walls and mirrors. You didn’t want to touch or corners for fear of touching whatever is dried up going down the wall. Wouldn’t stay again. "

"The staff was very helpful and courteous. The good is good and not expensive. Very nice location "

"We were surprised not to find a coffee machine in the room anymore, even though the room charge was significantly more than last time. They cannot charge like a luxury hotel with not even the minimal services such as a coffee machine"

"For a Hilton, we were surprised & disappointed that there were no premium TV apps option to sign in w/personal subscription, which most inferior level hotels have. Some amenities, which weren’t much, were adequate at best. No soap dish in toilet, beds were hard, pillows ok & ac/heater SUPER loud while active. Over all our stay was OK but we won’t be booking again unless it’s for overnight stay only..PS, elevator was temp, out of order & stairs were not nearby. Nor were there any signs indicating location, which is risky in the event of an emergency"