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Reviews of Anara Sky Kualanamu Hotel

3.5 out of 5
Anara Sky Kualanamu Hotel
Bandara International Kualanamu, lantai Mezzanine, Medan, North Sumatra

Reviews

8.8

Excellent

Rating 10 - Excellent. 41 out of 78 reviews" "
Rating 8 - Good. 27 out of 78 reviews" "
Rating 6 - Okay. 9 out of 78 reviews" "
Rating 4 - Poor. 1 out of 78 reviews" "
Rating 2 - Terrible. 0 out of 78 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're traveling from the airport then this is as close as you can get. Wake up, great breakfast buffet, and your walking into airport check in in minutes. A little noise from airport but clean and good ac and wifi.
Stayed 1 night in Apr 2024

8/10 Good

Julian

Stayed 1 night in Apr 2024

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and convenient rooms to cleaning up and preparing for an early flight.
Stayed 1 night in Jan 2024

10/10 Excellent

J C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
We used it for convenience for a flight - so could put up with inevitable tannoy announcements & early/late night corridor noises - location for check-in VERY convenient. Breakfast selection ok. Food options in airport - so also convenient
Stayed 1 night in Dec 2023

10/10 Excellent

Harry

Stayed 1 night in Nov 2023

8/10 Good

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel for early flight
Hotel inside airport, good for early morning flight
Stayed 1 night in Nov 2023

10/10 Excellent

Jean-Guy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With this type of room at this price inside the airport.. dont look at other options if you have an early flight in KNO.. your room is beside the check in counter 😁 Rooms are clean and confortable.. cant ask for more
Stayed 1 night in Aug 2023

8/10 Good

bryan

Liked: Property conditions & facilities
Overall nice hotel which is conveniently located at the airport itself.
Stayed 1 night in Aug 2023

6/10 Okay

Michele

Travelled with group
The location made so convenient to catch our flight the next morning and the price was reasonable. The breakfast was included and was excellent. The downsides are the reception check in was very slow, and inefficient. There were two working the desk but one seemed to be in training and had to keep interrupting the other for direction. If you’re running late for your flight just hope there isn’t a group checking out at the same time. After I checked in and in my room, the doorbell rang and before I could get to the door to answer it, housekeeping walked in then quickly closed the door. I opened the door and 2 girls had a basket with towels. Though I didn’t speak Indonesian I assume they asked if I needed towels. I had just checked in so why would I need towels?
Stayed 1 night in Aug 2023

10/10 Excellent

Maki

Liked: Cleanliness, property conditions & facilities, room comfort
Very clean
The staff were very helpful. It is located in the airport so it's perfect for the night before an early morning flight. You will have limited options for dinner at the airport and there are no alcoholic drinks but other than that, it was very good.
Stayed 1 night in Mar 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for travelers.
Nice location close to departure area. Quite clean and quiet with nice hot shower.
Stayed 1 night in Apr 2023

10/10 Excellent

Yuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Brian

Liked: Staff & service, amenities, property conditions & facilities
Friendly helpful staff
Stayed 1 night in Jun 2022

8/10 Good

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Dewi on 1 Oct 2020
Dear Mr. Rahul, Greetings from Horison Sky Kualanamu Hotel. Thank You for your time to sharing and giving us your comments during your stay in our hotel. We’d like to express our happiness about your good experience during your stay in Horison Sky Kualanamu Hotel. We will always improving our Quality and Hospitality Services to our guests. Thank You Mr. Rahul for your good comments. We are looking forward to welcoming you back at Horison Sky Kualanamu Hotel. Thank You. Best Regards, Endrizal General Manager

8/10 Good

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transit comfort stay
Stop for transit purpose and had great comfort stay.
Stayed 1 night in Aug 2020
Response from Dewi on 1 Oct 2020
Dear Mr. Rahul, Greetings from Horison Sky Kualanamu Hotel. Thank You for your time to sharing and giving us your comments during your stay in our hotel. We’d like to express our happiness about your good experience during your stay in Horison Sky Kualanamu Hotel. We will always improving our Quality and Hospitality Services to our guests. Thank You Mr. Rahul for your good comments. We are looking forward to welcoming you back at Horison Sky Kualanamu Hotel. Thank You. Best Regards, Endrizal General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Excellent airport hotel, comfortable bed & great staff & house keeping Some guests are folks travelling with international electric plugs, so upgrading to multi-purpose wall plugs will be very useful for travellers trying to recharge their laptop/cellphones.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
nice hotel with nice rooms. Breakfast was good
Stayed 1 night in Feb 2020

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So affordable for an overnight at airport
So convenient for an airport overnight. Great value and access to airport restaurants as well.
Stayed 1 night in Jan 2020

6/10 Okay

SoloTraveler, Nashville Tennessee

Business traveller
Liked: Cleanliness, staff & service
I like the fact that is was located within the airport and that I did not have to navigate a change in location. - I did not like that fact that many breakfast items that should have been hot were cold.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect airport hotel - rooms are spacious and clean. Located in the airport itself so don’t have the hassle of a shuttle bus. If you are a very light sleeper, make sure you have earplugs as there is some noise, although most wont notice it.
Stayed 1 night in Jan 2020

10/10 Excellent

Mychael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Nov 2019

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Just a stay or transit. Nothing much, only a few miserable shops in airport and no Chinese food..
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
The hotel is above the main airport entrance, lobby and ticketing area. The room had no natural light and the airport public address system could be easily heard in the room with no sufficient sound proofing. The room was compact but clean and tidy and the hotel staff friendly, cooperative and professional.
Stayed 3 nights in Aug 2019

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
The hotel is very comfortable and clean. For short period transition is excellent. The only setback there isn’t much shopping and eating at the Kualanamu international Airport. Although there are large numbers of Indonesian Chinese living in Medan but the Kualanamu airport do not sell Chinese foods neither much Western foods..
Stayed 1 night in Aug 2019

6/10 Okay

Kevin

Stayed 1 night in Jul 2019

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy
Great location inside KNO Medan airport.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for late night, early morning flights
Excellent airport hotel, very convenient for late night or early morning flights. Good but not excellent breakfast. Slow internet, especially in the morning rush hour when everyone is getting up and checking. Waterfall shower is not my favorite, but that is a cultural choice.
Stayed 1 night in Jun 2019
Response from GM_HSKNO on 1 Jul 2019
Dear Mr/Mrs Warmest Greetings from Horison Sky Kualanamu Hotel. Thank You for your time to sharing and giving us your comments during your stay in our hotel. We’d like to express our happiness about your good experience during your stay in Horison Sky Kualanamu Hotel. We will always improving our Quality and Hospitality Services to our guests. Thank You Mr/Mrs for your good comments. We are looking forward to welcoming you back at Horison Sky Kualanamu Hotel. Thank You. Best Regards, L. Wisnu Aditya General Manager

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable..
Comfortable room and clean.. there enough foods varieties within the Airport.. but not shopping..
Stayed 1 night in May 2019
Response from General Manager on 30 May 2019
Dear Mr. Erwin Warmest Greetings from Horison Sky Kualanamu Hotel. Thank You for your time to sharing and giving us your comments during your stay in our hotel. We’d like to express our happiness about your good experience during your stay in Horison Sky Kualanamu Hotel. We will always improving our Quality and Hospitality Services to our guests. Thank You Mr. Edwin for your good comments. We are looking forward to welcoming you back at Horison Sky Kualanamu Hotel. Thank You. Best Regards, L. Wisnu Aditya General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to the airport and is a reasonable price
Stayed 1 night in May 2019
Response from General Manager on 30 May 2019
Dear Mr./Mrs Warmest Greetings from Horison Sky Kualanamu Hotel. Thank You for your time to sharing and giving us your comments during your stay in our hotel. We’d like to express our happiness about your good experience during your stay in Horison Sky Kualanamu Hotel. We will always improving our Quality and Hospitality Services to our guests. Thank You Mr/Mrs for your good comments. We are looking forward to welcoming you back at Horison Sky Kualanamu Hotel. Thank You. Best Regards, L. Wisnu Aditya General Manager

8/10 Good

suued

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall good, staff is nice, location is very close to ariport
Stayed 1 night in May 2019
Response from General Manager on 30 May 2019
Dear Mr. Suued Warmest Greetings from Horison Sky Kualanamu Hotel. Thank You for your time to sharing and giving us your comments during your stay in our hotel. We’d like to express our happiness about your good experience during your stay in Horison Sky Kualanamu Hotel. We will always improving our Quality and Hospitality Services to our guests. Thank You Mr. Suued for your good comments. We are looking forward to welcoming you back at Horison Sky Kualanamu Hotel. Thank You. Best Regards, L. Wisnu Aditya General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very difficult checking in. Hard to believe there was some deposit required. We stayed 10 days earlier on our way to Sumatra and there was no deposit required? Check in took too long.
Stayed 1 night in Apr 2019
Response from General Manager on 30 May 2019
Dear Mr./Mrs Warmest Greetings from Horison Sky Kualanamu Hotel. Thank You for your time to sharing and giving us a comments about our service & product. We sincerely apologized for your uncomfortable and unpleasant experience during your stay in our Hotel. We will improving our Quality and Hospitality Services for the guests. Because guest satisfaction is one of the Vision & Mission of Horison Hotels Group that we should achieved in the future. Please accept our apology, we are looking forward to welcoming you back at Horison Sky Kualanamu Hotel. Thank You. Best Regards, L. Wisnu Aditya General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good job
Nice welcoming greetings and morning call by hotel. Thank you for great advice.
Stayed 1 night in Apr 2019
Response from General Manager on 30 May 2019
Dear Mr./Mrs Warmest Greetings from Horison Sky Kualanamu Hotel. Thank You for your time to sharing and giving us your comments during your stay in our hotel. We’d like to express our happiness about your good experience during your stay in Horison Sky Kualanamu Hotel. We will always improving our Quality and Hospitality Services to our guests. Thank You Mr/Mrs for your good comments. We are looking forward to welcoming you back at Horison Sky Kualanamu Hotel. Thank You. Best Regards, L. Wisnu Aditya General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very convenient for laying over at airport. Room is not big and wall is not thic but good enough for one night for transit airplanes.
Stayed 1 night in Mar 2019
Response from GM_HSKNO on 21 Mar 2019
Dear Mr./Mrs Warmest Greetings from Horison Sky Kualanamu Hotel. Thank You for your time to sharing and giving us your comments during your stay in our hotel. We’d like to express our happiness about your good experience during your stay in Horison Sky Kualanamu Hotel. We will always improving our Quality and Hospitality Services to our guests. Thank You Mr/Mrs for your good comments. We are looking forward to welcoming you back at Horison Sky Kualanamu Hotel. Thank You. Best Regards, L. Wisnu Aditya General Manager

10/10 Excellent

Utomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transit Hotel with perfect amenities
Horison Sky is perfect for business traveller that need on time schedule to airport KualaNamu KNO. Easy checkin, decent breakfast menu. Most important thing is fast checkout so you never miss the airplane
Stayed 1 night in Feb 2019
Response from GM_HSKNO on 21 Mar 2019
Dear Mr. Utomo Warmest Greetings from Horison Sky Kualanamu Hotel. Thank You for your time to sharing and giving us your comments during your stay in our hotel. We’d like to express our happiness about your good experience during your stay in Horison Sky Kualanamu Hotel. We will always improving our Quality and Hospitality Services to our guests. Thank You Mr. Utomo for your good comments. We are looking forward to welcoming you back at Horison Sky Kualanamu Hotel. Thank You. Best Regards, L. Wisnu Aditya General Manager

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for an early flight
Stayed 1 night in Feb 2019
Response from GM_HSKNO on 21 Mar 2019
Dear Mr. Denise Warmest Greetings from Horison Sky Kualanamu Hotel. Thank You for your time to sharing and giving us your comments during your stay in our hotel. We’d like to express our happiness about your good experience during your stay in Horison Sky Kualanamu Hotel. We will always improving our Quality and Hospitality Services to our guests. Thank You Mr. Denise for your good comments. We are looking forward to welcoming you back at Horison Sky Kualanamu Hotel. Thank You. Best Regards, L. Wisnu Aditya General Manager

6/10 Okay

stan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had probably only 23 rooms (that's what the porter said to me when I asked him how many rooms does the hotel have). But I think there are always several rooms filled any time of the day/night because the hotel is located on the second floor just after the airport entrance, so guests who need a few hours or several hours or even a full night in Medan can opt to stay at the airport hotel instead of leaving the airport. So you will save money on taxi trips, a lot of restaurants and shops inside the airport and the hotel also had its own restaurant. But because the hotel is quite small, only 23 rooms, there are a few staff in the hotel and they typically know who the guests are. So if you are inviting someone to your room, that person might get asked by the staff there (this has never happened to me at any hotel but this hotel due to its size). The bathroom's water pressure was strong and hot water worked well. Notice that "strong water pressure and working hot water" are usually located at nicer hotels in Indonesian cities. This hotel was one a few hotels I stayed Indonesia wide that had strong water pressure and working hot water. Staff shouldn't ask visitors to guests rooms any question. That is annoying. They even called me in my room asking if I was expecting a visitor. Just like if I rent or pay at any place, I had the rights to invite people to the room without the visitors or the room stayers being questioned!. So annoying.
Stayed 1 night in Jan 2019
Response from GM_HSKNO on 21 Mar 2019
Dear Mr. Stan Warmest Greetings from Horison Sky Kualanamu Hotel. Thank You for your time to sharing and giving us a comments about our service & product. We sincerely apologized for your uncomfortable and unpleasant experience during your stay in our Hotel. We will improving our Quality and Hospitality Services for the guests. Because guest satisfaction is one of the Vision & Mission of Horison Hotels Group that we should achieved in the future. Please accept our apology, we are looking forward to welcoming you back at Horison Sky Kualanamu Hotel. Thank You. Best Regards, L. Wisnu Aditya General Manager

10/10 Excellent

Kamarol Ariffin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked the spa service at the hotel.
Stayed 1 night in Dec 2018
Response from GM_HSKNO on 21 Mar 2019
Dear Mr. Kamarol Ariffin Warmest Greetings from Horison Sky Kualanamu Hotel. Thank You for your time to sharing and giving us your comments during your stay in our hotel. We’d like to express our happiness about your good experience during your stay in Horison Sky Kualanamu Hotel. We will always improving our Quality and Hospitality Services to our guests. Thank You Mr. Kamarol for your good comments. We are looking forward to welcoming you back at Horison Sky Kualanamu Hotel. Thank You. Best Regards, L. Wisnu Aditya General Manager

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It cannot get any closer!
Very convenient if you are flying in late or leaving early. Right inside the airport terminal (2nd floor) so you can be in your room within minutes of arrival! Hotel has restaurant although the airport itself has a number of eateries within walking distance.
Stayed 1 night in Nov 2018
Response from GM_HSKNO on 21 Mar 2019
Dear Ms. Monica Warmest Greetings from Horison Sky Kualanamu Hotel. Thank You for your time to sharing and giving us your comments during your stay in our hotel. We’d like to express our happiness about your good experience during your stay in Horison Sky Kualanamu Hotel. We will always improving our Quality and Hospitality Services to our guests. Thank You Ms.Monica for your good comments. We are looking forward to welcoming you back at Horison Sky Kualanamu Hotel. Thank You. Best Regards, L. Wisnu Aditya General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018

10/10 Excellent

Hari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location inside the kualanamu airport
Clean room, good breakfast, very good location inside the airport. Very suitable overnight transit at reasonable price
Stayed 1 night in Oct 2018
Response from GM_HSKNO on 21 Mar 2019
Dear Mr. Hari Warmest Greetings from Horison Sky Kualanamu Hotel. Thank You for your time to sharing and giving us your comments during your stay in our hotel. We’d like to express our happiness about your good experience during your stay in Horison Sky Kualanamu Hotel. We will always improving our Quality and Hospitality Services to our guests. Thank You Mr. Hari for your good comments. We are looking forward to welcoming you back at Horison Sky Kualanamu Hotel. Thank You. Best Regards, L. Wisnu Aditya General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Well equipped clean room. Quite noisy (could hear airport announcements and baggage carts driving past) but our room was at the end of the corridor just next to the airport.
Stayed 1 night in Oct 2018
Response from GM_HSKNO on 21 Mar 2019
Dear Mr./Mrs Warmest Greetings from Horison Sky Kualanamu Hotel. Thank You for your time to sharing and giving us your comments during your stay in our hotel. We’d like to express our happiness about your good experience during your stay in Horison Sky Kualanamu Hotel. We will always improving our Quality and Hospitality Services to our guests. Thank You Mr/Ms. for your good comments. We are looking forward to welcoming you back at Horison Sky Kualanamu Hotel. Thank You. Best Regards, L. Wisnu Aditya General Manager

8/10 Good

Hans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gutes Flughafen - leider sehr stark auf Einheimische und Gäste Islamischen Glaubens ausgerichtet. Das Dinner Buffet wird nur in indonesischer Sprache beschrieben. Keine Alkoholischen Getränke erhältlich - nicht einmal ein Bier! Als internationaler Gast fühlt man sich unwohl! Wir werden uns bei unserem nächsten Besuch eine andere Unterkunft suchen!
Stayed 1 night in Mar 2024

8/10 Good

Sarinim

Liked: Staff & service, property conditions & facilities
Gut
Stayed 1 night in Dec 2023

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Direkt am Flughafen, trotzdem sehr ruhig. Top Frühstücks Buffet freundliches hilfsbereites Personal
Stayed 1 night in Sep 2023

8/10 Good

Bernd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super Lage
Hotel mit guter Lage für Reisende die morgens früh weiter fliegen. Zimmer sind angenehm.
Stayed 1 night in Aug 2023

10/10 Excellent

SOPHIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent séjour
Directement dans l’aéroport donc idéal pour les vols tôt le matin Pas extrêmement bruyant même si on entend les appels
Stayed 1 night in Aug 2023