The host was very responsive but there was a problem with the electricity in her unit that was out of her control. We did not have heat, air, refrigerator, microwave, coffee, tv. We only had light in main bedroom and bathroom. Our sleep was disrupted by a weird loud clicking noise coming from the outlets the first night. The 2nd night disrupted by the utility company trying to fix, they did not. Sometimes the lights in unit would flash on and off for several minutes. I was very concerned about an electric fire.