“We liked the views and garden but the building had the decor, ambience and rules of a retirement institution. The front of staff was unwelcoming and the top floor room we were given was small and inferior, with dated fittings. no TV or kettle and stained carpets (unlike what we saw in the photos) and not acceptable for the price. We would not recommend.”
“Sehr gute Qualität (inkl Matratzen, geräumiges Zimmer, Pool), sehr freundliches und hilfsbereites Personal. Frühstück hatten wir nicht. Sehr guter Standort zwischen Bilbao und San Sebastian, wo die Hotels deutlich teurer sind.”
“Bad service and accommodation for the price!
For a new hotel the room is extremely badly designed. No socket for the kettle, constant buzzing sound from the electric box and poor drainage in the shower leading to a bad smell. Cleaning is also bad. Used toothpick found in the sink area and left there for four days. Mugs left unwashed. Coffee/amenities in the room not topped up.
Breakfast is not worth the money and runs out of food at least an hour before breakfast is due to finish, staff very……
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