Front of property

Reviews of citizenM Miami Worldcenter

4 out of 5
citizenM Miami Worldcenter
700 NE 2ND AVENUE, Miami, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1142 out of 1602 reviews" "
Rating 8 - Good. 259 out of 1602 reviews" "
Rating 6 - Okay. 108 out of 1602 reviews" "
Rating 4 - Poor. 51 out of 1602 reviews" "
Rating 2 - Terrible. 42 out of 1602 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Andrea

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The manager and house cleaning manager tried to charge us 500$ US for a coffee stain on the mattress. They said it was blood. They were rude and said we had to pay or leave the hotel, so we left. We had to find another hotel. I mean if your mattress is worth 500$US_683$CAN, don’t you think you’d use a better mattress cover than a cheap one? Plus the room was so small, my partner and I were constantly bumping into each other.
Stayed 7 nights in May 2024

10/10 Excellent

Sharian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Leila

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The bed was so hard I could have slept on the sidewalk outside. Staff is amazing. The rooms suck.
Stayed 1 night in May 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Mridul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

6/10 Okay

Rashida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very disappointed. The room was very small to be so expensive. The room was not what I expected.
Stayed 1 night in May 2024

10/10 Excellent

Jihad

Liked: Cleanliness, staff & service, property conditions & facilities
I love how technology based my room was
Stayed 2 nights in May 2024

10/10 Excellent

Coree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Rooms should have iron/ironing boards.
Stayed 4 nights in Apr 2024

8/10 Good

marica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel or expenses 800 for three night no breakfast it’s robbery All personal was kind
Stayed 2 nights in May 2024

10/10 Excellent

Kelis, Salem

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aesthetically pleasing
Stayed 1 night in May 2024

10/10 Excellent

Krista M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most unique hotel! My 21 year old son raved at the experience. We are active travelers and this hotel was like no other!
Stayed 1 night in May 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for anything you may wish!
Stayed 1 night in Feb 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! For the price, safety and convenience it’s a 10/10
Stayed 5 nights in Apr 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is great. We’ve now stayed here and at the one in Boston and really like the communal areas. The rooms are small but have everything you need and some amenities you wouldn’t typically expect but will appreciate. Do not waste your time with Night Swim Rooftop Bar. The service isn’t great, the food was bad (and a bunch of stuff on the menu wasn’t available) and the drinks were just ok. They gave us a round for free because we made a reservation and that was nice of them, but it didn’t make up for it. To be clear, it’s located in the building but not actually affiliated with the hotel. We left wishing we’d spent our time and money at the hotel bar (CanteenM) where we eventually ended up. Better drinks and staff and overall better vibe. Overall would definitely stay there again, but would skip Night Swim.
Stayed 1 night in May 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area to stay and walking distance to Subway and CVS
Stayed 3 nights in May 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire concept.
Stayed 1 night in May 2024

6/10 Okay

Kathleen

Business traveller
Liked: Cleanliness
Disliked: Staff & service
I liked the check in and check out, very fast and easy. I did not like the room and the lack of service--I wanted coffee accessible in the room, I wished there was room service, my shower was cold and didn't have anyone at a front desk to call, I did not like the remote control lights/tv...
Stayed 2 nights in May 2024

10/10 Excellent

Emmanuel, Welland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the technology that’s incorporated into this hotel. From the room, down to the main foyer. Being able to control just about everything in your hotel room with an iPad was a really nice touch and added to the already premium experience. I also like the fact that the hotel has many areas to not only work, but to shoot content and take great photos. Easily one of the most inviting/accommodating hotels for young entrepreneurs. This hotel made me want to move to Miami. Anytime I visit Miami. This is where I’m staying.
Stayed 3 nights in Apr 2024

8/10 Good

Oscar, Nassau

Travelled with family
Liked: Amenities, property conditions & facilities
This hotel is quirky but fun. the lobby and roof top bar were very nice. The king sized bed only had access from one side so that was a bit hard.
Stayed 4 nights in May 2024

10/10 Excellent

Zenia Santillan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is, by far, one of the best hotels I’ve stayed at. Thank you for the great stay! :)
Stayed 5 nights in May 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Louis Bock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Jadore

Travelled with group
Very tech savvy and beautiful property and room.
Stayed 1 night in May 2024

10/10 Excellent

Rafael

Travelled with family
Liked: Amenities
It was just great.
Stayed 4 nights in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Had to pay for hotel parking twice
Stayed 2 nights in Apr 2024

10/10 Excellent

Nisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Everett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 1 night in May 2024

8/10 Good

Sharon, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quick self check-in and check-out. Room was small but adequate, nice bed. Had no iron though.
Stayed 1 night in May 2024

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room size caught me off guard but i am for sure not from around here so this might be normal size. Realistically it has what you need and its quite clean and well kept.
Stayed 1 night in May 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area with walkable to CVS and subway
Stayed 2 nights in May 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuarto super limpio y moderno. Atención excelente. Recomendado
Stayed 1 night in May 2024

8/10 Good

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small rooms, but very well appointed and high-tech.
Stayed 2 nights in Apr 2024

6/10 Okay

muqdad

Liked: Staff & service
Their room are very small.
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 10 May 2024
Hi Muqdad,thank you for taking the time to review your recent stay at citizenM. We never like to hear that one of our guests had a less than positive experience during their stay and we apologize for not meeting your expectations. Our rooms are designed with a functionality focus rather than space. We believe that all the little perks like streaming TV, consistently hot showers, and a comfortable XL bed are more important than extra space but we do understand your preferences. We hope that you do decide to give us another chance in the future, but until then, safe travels!

2/10 Terrible

Naida

Rooms are to small and don’t have no space in the restroom
Stayed 4 nights in Apr 2024
Response from Hotel Manager on 10 May 2024
Hi Naida, thank you for sharing the feedback from your stay at citizenM! It's never a happy moment when we hear that our guests didn't enjoy everything about their stay. We have designed our rooms to be fully functional for the modern traveler but we understand that the size was not to your liking. Please know that our team is available 24 hours a day to help with any requests you may have during your stay to make it a memorable one. We hope that you decide to give us a second chance for your travel needs in the future.

8/10 Good

Elizabeth Rebecca, Knightdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the vibe and thoughtfully laid out and appointed room
Stayed 1 night in Apr 2024

2/10 Terrible

Viktoriia

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a bomb experience at the citizen M before the Heat game. 10 out of 10 would stay again
Stayed 1 night in Apr 2024

10/10 Excellent

Esthefany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Adiola

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 4 nights in Apr 2024

10/10 Excellent

Calisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience at the hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Colin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Margarita

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was walking distance to Bayside Market and CVS, McDonalds and Subway, this was perfect for us!
Stayed 3 nights in Apr 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
A CVS is 1 block away, Bayside park and Carnival Cruise pier is a short distance
Stayed 1 night in Apr 2024

10/10 Excellent

Hak

Liked: Cleanliness, staff & service, property conditions & facilities
Great. A bit windy though due to its proximity to the water.
Stayed 3 nights in Apr 2024

10/10 Excellent

Josie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was polite and helpful. The design was very nice i loved rhe art work our room was really ckean and cool yhe ipad contrils we great i could not asked for a better experience
Stayed 2 nights in Apr 2024

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfy 2 , great vibe love the theme of the hotel overall 10/10 would stay here again.
Stayed 1 night in Apr 2024