Part 1 of 2. I WOULD NOT WISH THIS ACCOMMODATION ON MY WORST ENEMY. Arrived late evening in Miami after 19 hour transatlantic journey. Accommodation is not manned so you receive instructions a few hours before check-in on codes to use to open the door. Tried the codes several times - the door would not open. Called the number given on the instructions, but no reply, so I messaged, but also no reply. Walked around the accommodation to find someone who might help but found no-one. Tried the code a few more times and, as if by magic, the door opened. Received a reply to my message the following morning repeating the instructions previously provided which didn’t work. No instructions provided on how to lock the door but managed it by randomly pressing a few buttons. Once locked, I tried to open it again with the instructions but the door didn’t open. Called the number a few times after leaving for my first day of holiday. and eventually received a reply. Explained the problem. Was told they would ask the cleaners to check to door. They called shortly later and told me the cleaners had tried the door and it was working fine. This was clearly wrong so I returned to the property. Showed the cleaner the problem. She clearly know about this problem, and then showed me the workaround, which was to push the door hard before entering the code. This worked, as it did for the remainder of my stay...more to follow.
