Front of property

Reviews of Miami Gardens Inn & Suites

2.5 out of 5
Miami Gardens Inn & Suites
16805 NW 12th Ave, Miami Gardens, FL

Reviews

4.0
Rating 10 - Excellent. 99 out of 1002 reviews" "
Rating 8 - Good. 80 out of 1002 reviews" "
Rating 6 - Okay. 91 out of 1002 reviews" "
Rating 4 - Poor. 164 out of 1002 reviews" "
Rating 2 - Terrible. 568 out of 1002 reviews" "

4.0/10

Cleanliness

5.0/10

Staff & service

3.8/10

Amenities

3.6/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mite

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Ariel on 19 May 2024
Dear guest,Thank you for your valuable feedback, it was our pleasure to accommodate you.

4/10 Poor

HUMBERTO

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place not clean, many cockroaches at room.
Stayed 7 nights in Apr 2024
Response from Ariel on 12 May 2024
Thank you

2/10 Terrible

roland

The entrance was nice other than that everything else was terrible from the lady at front desk’s attitude to the smell of wet carpet in room
Stayed 1 night in May 2024
Response from Ariel on 12 May 2024
Thank you

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Lobby ,hallway and room had a smell due to old carpet. Room didn’t even have a number on door had to ask someone working in the hallway how to get to it. Tv wouldn’t turn off had to unplug and only had one channel that worked. Refrigerator in room but didn’t work just bad experience. Pictures online give a false view of how it is very bad condition. T
Stayed 2 nights in May 2024
Response from Ariel on 10 May 2024
Dear guest, We are confused by your comment as all lobby and hallways areas have been completely removed of carpet . . . so we do not know how they can have a carpet smell. In reference to the room, the TVs and fridges are almost new, and the TV should be available for alternative options in addition to live channel options such as Netflux, Hulu, and Youtube.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in May 2024
Response from Ariel on 9 May 2024
Thank you

2/10 Terrible

Kevin

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place ever. The room had rat feces and roaches. They place is a dump. We left after 10 Mins of checking in and they refuse to give us a refund even though we brought all these issues to the front desk. Avoid avoid this place. We will be taking legal action against this hotel
Stayed 5 nights in May 2024
Response from Ariel on 8 May 2024
Thank you

2/10 Terrible

Gema

Disliked: Cleanliness, property conditions & facilities
Noisy and dirty.. Bad experience .
Stayed 2 nights in May 2024
Response from Ariel on 7 May 2024
Thank you

2/10 Terrible

Sladan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is bad
Stayed 1 night in May 2024
Response from Ariel on 7 May 2024
Thank you

2/10 Terrible

DeBorra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay there again
Stayed 6 nights in Apr 2024
Response from Ariel on 6 May 2024
Thank you

2/10 Terrible

Dustin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I’ve ever stayed at
Stayed 3 nights in May 2024
Response from Ariel on 6 May 2024
Thank you

10/10 Excellent

Jodi, tampa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin. Clean. Fridge and microwave!
Stayed 1 night in May 2024
Response from Ariel on 6 May 2024
Ms. Jodi, Thank you so much for you valuable feedback. We hope to accommodate you again soon!

4/10 Poor

Freddy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom dirty, shower curtain smelled horrible, bathtub had hairs and black oily stains from feet of previous guest, it was not cleaned
Stayed 2 nights in May 2024
Response from Ariel on 6 May 2024
Thank you

2/10 Terrible

Kamila

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Every aspect of this hotel was horrible. From parking, there were 2 homeless people we had pass. The lobby had an unfriendly clerk behind 2 inch thick wall. Walking down the hall way to the room, felt like your were walking through a prison. Once inside, the carpet was dirty and sticky. The walls are pulling away from the baseboards, the a/c has rust and is being held up by a 2x4. The beds had only a paper thin sheet and kiddie pillows. The bathroom vanity was being held up by a 2 x 4 also, the vanity was pulling away from the wall. The lighting fixture over the sink was about 15 years old, with missing lights> only 1 of 5 worked. We were giving 2 towels, no wash cloths, no handtowels. This place should be shut down. I have pictures to share as well we really should have been refunded for this abusive night
Stayed 1 night in May 2024
Response from Ariel on 6 May 2024
Thank you

4/10 Poor

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was not comfortable. Poor service, room smelled, felt unsafe. Not recommended.
Stayed 2 nights in Apr 2024
Response from Ariel on 5 May 2024
Thank you

4/10 Poor

A

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t waste your money booking a room at this hotel. The hotel looks ok on the outside, but the inside is terrible. The carpet was filthy, the paint on the wall was chipping off and dirty. Lastly, I found a drug bag on the floor next to the bed. Worst hotel room I’ve ever slept in.
Response from Ariel on 25 Apr 2024
Thank you

2/10 Terrible

Jalisa

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was unfriendly. We had to beg for towels. There were roaches everywhere. The elevator did not at all feel safe
Stayed 3 nights in Apr 2024
Response from Ariel on 25 Apr 2024
Thank you

10/10 Excellent

jeannoel

Stayed 1 night in Apr 2024
Response from Ariel on 13 May 2024
Dear Jean, Thank you so much for your valuable feedback, we hope to accommodate you again in the near future. Thank you

2/10 Terrible

Ateif

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nasty place Zero star.
Stayed 2 nights in Apr 2024
Response from Ariel on 22 Apr 2024
Thank you

2/10 Terrible

Robert

Disliked: Cleanliness
Wife got sick, couldn’t make it, and I have insurance but having trouble getting my money back.
Stayed 1 night in Apr 2024
Response from Ariel on 22 Apr 2024
Thank you

2/10 Terrible

Shalynn

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ariel on 15 Apr 2024
Thank you

2/10 Terrible

Lori

Travelled with family, Travelled with partner
This is a dump, the people working can’t help you with anything. Room not clean sheets nasty. At one time a long time ago this place was nice. No upkeep walls falling apart, they just painted over it.
Stayed 1 night in Apr 2024
Response from Ariel on 14 Apr 2024
Thank you

2/10 Terrible

Oscar

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ariel on 11 Apr 2024
Thank you

4/10 Poor

M

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I saa a lot of cockroaches in my room. There was no shampoo and other equipment.
Stayed 2 nights in Mar 2024
Response from Ariel on 9 Apr 2024
Thank you

2/10 Terrible

Nestor M

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not use the hotel, we went to another one, a Marriott in Aventura FL, I need my money back plus the $ 40.oo they charged me a the desk of that terrible hotel
Stayed 2 nights in Apr 2024
Response from Ariel on 8 Apr 2024
Thank you

2/10 Terrible

raysa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The sheet horrible. The room decoration Very old . The carpet dirty and broken. The bathroom very old . This room must to be close . Is not good to any guest. Horrible.
Stayed 2 nights in Apr 2024
Response from Ariel on 7 Apr 2024
Thank you

2/10 Terrible

Maryann

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place deserves less than 1 star. The room odor was unbearable, moldy smell. The beds only had fitted sheet on them, no spread. I opened the refrigerator and roaches was crawling out. There is coffee maker in the room with no means to make the coffee (no coffee, no mugs, stirs etc.). I asked about breakfast food, the front desk staff recommended the gas station across the street. I do not recommend this place to anyone.
Stayed 1 night in Mar 2024
Response from Ariel on 7 Apr 2024
Thank you

2/10 Terrible

Eve

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are fake.. DO NOT BOOK HERE! IT IS RUN DOWN, SMELLS BAD, POOR REPAIR. UNSAFE ENVIRONMENT!! MANAGEMENT UNPROFESSIONAL and UNHELPFUL
Stayed 5 nights in Mar 2024
Response from Ariel on 3 Apr 2024
Thank you

6/10 Okay

Pavan

Stayed 2 nights in Mar 2024
Response from Ariel on 21 Apr 2024
Thank you

2/10 Terrible

Roman, Jersey City

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ariel on 1 Apr 2024
Thank you

2/10 Terrible

MINH DAO

Disliked: Cleanliness, staff & service, property conditions & facilities
The room is dirty. Facilities are too old
Stayed 1 night in Mar 2024
Response from Ariel on 31 Mar 2024
Thank you

10/10 Excellent

Jane

Stayed 1 night in Mar 2024
Response from Ariel on 19 Apr 2024
Thank you so much for your valuable feedback, we hope to see you again soon.

4/10 Poor

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty hallways. poor service. not worth the price. will not stay there again.
Stayed 7 nights in Mar 2024
Response from Arilel on 31 Mar 2024
Thank you

2/10 Terrible

IGNACIO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs to be cleaned everything was dirty falling apart
Stayed 1 night in Mar 2024
Response from Ariel on 28 Mar 2024
Thank you

2/10 Terrible

Lynn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks nice on the outside but this place needs an exterminator quickly before children get bit by the many roaches. My son opened the desk drawer for a pen and thought they were sunflower seeds. The woman at the front desk was unfriendly and stern looking. The room reeked of bleach but the floors were dirty in the bathroom. I just wished we would have slept on the airport floor than here. Prices were not cheap either
Stayed 1 night in Mar 2024
Response from Ariel on 25 Mar 2024
Thank you

2/10 Terrible

Curly'essa Ethelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ariel on 26 Mar 2024
Thank you

2/10 Terrible

Liberty

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AVOID AT ALL COST. My friends and I came for spring break and it was terrible. Bugs everywhere, bathroom was moldy, unsafe area, rude staff. Spend the extra money and get a nicer hotel. Also I still have not received my $100 deposit back and the other reviews have said they are scammers.
Stayed 4 nights in Mar 2024
Response from Ariel on 25 Mar 2024
Thank you

2/10 Terrible

Mirja, Richmond Hill

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is terrible. Very unsafe with warnings even taped to their doors to try and keep out trouble. It appears that there are people living in the rooms by the pool as their doors are open, laundry hanging and bicycles and personal items outside their units. People hanging around making it uncomfortable. There are doors that say they are locked for security but they are not at all locked and they are in poor condition. The place SMELLS! It truly stinks. Hard to get away from the smell. Made all my luggage and clothing smell. Please read all reviews, people are not lying. I wish I had read the reviews first as the photos made it look great but it was not at all. We all felt very unsafe and uncomfortable. Lots of noise and rude people in the hallways, talking loudly in the hallways all night long. Please consider carefully if you need to stay here. All the reviews are accurate.
Stayed 2 nights in Mar 2024
Response from Ariel on 24 Mar 2024
Thank you

2/10 Terrible

Jalen

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally insects everywhere!! Very bad smells, unsafe elevators
Stayed 3 nights in Mar 2024
Response from Ariel on 22 Mar 2024
Thank you

2/10 Terrible

Eyenniff

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty place! Lot of damage stuff
Stayed 1 night in Mar 2024
Response from Ariel on 21 Mar 2024
Thank you

2/10 Terrible

Roger

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
sticky thread-bare carpet left black soles to socks and bare feet. smelled like weed, no blankets, one sheet, no place for toilet paper, and no tp in room. one towel, stained. skirting on bed shredded. mold on everything. over thirty years of travel- this is the first place i felt like i would be sick in the morning if i stayed.
Stayed 1 night in Mar 2024
Response from Ariel on 19 Mar 2024
Thank you

2/10 Terrible

Joseph, White Plains

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay here
Stayed 2 nights in Mar 2024
Response from Ariel on 17 Mar 2024
Thank you

2/10 Terrible

Orlando

Stayed 1 night in Mar 2024
Response from Ariel on 5 Apr 2024
Thank you

4/10 Poor

Junior

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ariel on 17 Mar 2024
Thank you

6/10 Okay

Richard

Average
Stayed 1 night in Mar 2024
Response from Ariel on 13 Mar 2024
Thank you

2/10 Terrible

Melissa

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one of the 3 nights booked due to time constraints that’s why we stayed the first night. We felt unsafe - the room and carpet was dirty and grungy. They refused to give us our money back even though we felt unsafe.
Stayed 3 nights in Mar 2024
Response from Ariel on 12 Mar 2024
Thank you

2/10 Terrible

Simone

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not the cleanest. We were only given 2 towels bath for 3 people and when asking for more, we were told they might not have enough. What kind of hotel can't provide a few more towels for guests? Additionally, we had issues with the water in the shower. Our first 2 days it was ice cold and there was no heat. We had to ask them to fix it twice before it finally was somewhat fixed. Then we only had ice cold water or scalding hot water. I've stayed at cheaper motels that were significantly nicer.
Stayed 4 nights in Feb 2024
Response from Ariel on 12 Mar 2024
Thank you

4/10 Poor

rafael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ariel on 10 Mar 2024
Thank you

10/10 Excellent

Jessie, San Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio, cuartos limpios.
Stayed 1 night in Mar 2024
Response from Ariel on 10 Mar 2024
Thank you so much for your valuable feedback, we hope to see you again soon!

4/10 Poor

Nyree

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Looked old and outdated and the rooms look creepy, the elevators should be updated as well
Stayed 1 night in Mar 2024
Response from Ariel on 7 Mar 2024
Thank you

2/10 Terrible

Vladimir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy sucio, alfombras con mal olor y manchas d suciedad, clientes con perros en las habitaciones, aire acondicionado no enfriaba, escaso avituallamiento para la cantidad d personas en la reserva, mal trato d la recepcionista, moho en las paredes del baño
Stayed 1 night in Mar 2024
Response from Ariel on 6 Mar 2024
Thank you