Exterior
Check availability

Reviews of Candlewood Suites Midland SW, an IHG Hotel

2.5 out of 5
Candlewood Suites Midland SW, an IHG Hotel
110 Longview Avenue, Midland, TX

Reviews

7.6

Good

Rating 10 - Excellent. 73 out of 181 reviews" "
Rating 8 - Good. 43 out of 181 reviews" "
Rating 6 - Okay. 30 out of 181 reviews" "
Rating 4 - Poor. 16 out of 181 reviews" "
Rating 2 - Terrible. 19 out of 181 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Jose I.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not cleaned after the last guests’ stay. There was a pair of men’s underwear on one of the vanities drawer. The drain plug on the bathroom sink was broken and prevented the water from going down the drain There was dirt on the bathroom and kitchen cabinets. The floor in the closet was full of dirt and had a couple used Q-tips. The television did not work. The problems were brought up to a lady who was the assistant manager. She did not offer another room. The assistant manager did not offer to clean the room and stated that maintenance was not on duty because it was the weekend. The assistant manager did offer a partial refund, but stated she had to talk to the manager for approval. The assistant manager came back and stated that since I had booked it through Expedia that I had to contact Expedia, who inturn would contact her for the partial refund. Expedia contacted her and the manager ended up denying the partial refund.
Stayed 2 nights in Mar 2024

8/10 Good

Olga

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walmart
Stayed 7 nights in Feb 2024

6/10 Okay

ladawn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was dirty… dried stuff on couch, gum or something on the carpet. No hand soap in the bathroom. No sugar for the coffee.
Stayed 1 night in Mar 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service
This property includes a small kitchen if you need it. There are a lot of workers that stay in the property for several days at a time, so there is no daily room cleaning. The hotel is conveniently located near I-20 and has several fast food options to choose from. If you are looking for safe, affordable, and convenient, this is your place. If you are looking for more upscale with breakfast and sit down dining options nearby, may not work for you.
Stayed 2 nights in Feb 2024

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
convenient
Stayed 1 night in Feb 2024

8/10 Good

corina

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Lyndsi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best and not the worst. Lots of patched walls that had not been repainted and had a funky smell. I asked if we could get them to get our trash and some extra towels after two days and I was told since it’s mostly oilfield that stay there they only “clean” the room once a week.
Stayed 7 nights in Nov 2023

6/10 Okay

Aristeo

Stayed 1 night in Aug 2023

2/10 Terrible

Aaron

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs in the room
Stayed 3 nights in Jul 2023

8/10 Good

Bradley

Stayed 3 nights in Jun 2023

6/10 Okay

Manuel

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Sink in Kitchen did not work, electric stove did not work. Hose keeping was good.
Stayed 7 nights in Apr 2023

2/10 Terrible

Darrel

Stayed 1 night in Mar 2023

10/10 Excellent

Cindy

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was located in an area with several shopping centers. Convenient. I liked the entire staff here. Every one was friendly, helpful, and resourceful. Thevroom was clean. The bed was very comfortable. I would stay here again and I would recommend.
Stayed 8 nights in Jan 2023

10/10 Excellent

Manny

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Pleased with stay

6/10 Okay

James

Travelled with family
Disliked: Amenities
Old, not clean
Stayed 1 night in Nov 2022

10/10 Excellent

Ideli

Travelled with family, Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Aug 2022

2/10 Terrible

Jose

Business traveller
I didn't get the room i reserved. Took too long to check in. Thay didn't ask ID when ask for a key after i check in. The add says that had swimming pool but it didn't. No breakfast.
Stayed 1 night in Aug 2022

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a suite with kitchen and 2 double beds. 3 of us were staying in the room. When we arrived, there were 2 dinner plates, 2 breakfast plates, one drinking glass, 2 juice glasses, 2 coffee cups, 2 table knives, 2 forks, 3 teaspoons 2 paring knives, one new and clean dish rag. I would have appreciated a set of 4 in all the dinner ware! A kitchen hand towel and a scrubber would have been appreciated! In the bathroom, only 2 bath towels, 2 hand towels and 2 wash cloths were available. It seems that in a room with 2 double beds and 3 people checked into the room, a full complement (4 of each) towels/cloths should have been available! We appreciated the staff not entering our room to change out towels and sheets. We try to conserve water and energy during this time and when workers are at a minimum!
Stayed 10 nights in Jul 2022

6/10 Okay

Kaleb

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was friendly and the room was clean enough. There was a dirty handprint on the ceiling, the provided tiny lotion was half-used. There was no hair dryer. The water pressure sucked. - my largest grievance is with Expedia for listing that this property has complimentary breakfast and a pool. Neither is true.
Stayed 1 night in Aug 2022

10/10 Excellent

Gregory

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved Free washer and dryer....loved the in room little kitchen.....loved lending locker. Loved convienent location to shoping and food choices. Hated the elevator, was scary and shakey, The office staff never answered the phone. Trash cans outside were always overflowing. Luggage dollys both needed wheel replacements. Due to the resident Permian Basin Oil roughnecks, unacompanied younger females should avoid this hotel.
Stayed 9 nights in Jul 2022

2/10 Terrible

Adam

Travelled with family
Disliked: Staff & service
We traveled to Midland for the Junior Olympic Diving Nationals. We booked the room over a month out for a 6 day stay. When trying to check in, I found out our room was cancelled about an hour prior to our arrival. There was another guest having the same issue. The front desk and manager were not helpful and just said "we are overbooked". No offer for assistance. No apology. After driving 19 hours that was not a good experience.
Stayed 6 nights in Jul 2022

8/10 Good

Chaney

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

6/10 Okay

Amy

Stayed 2 nights in Jul 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Abdul

Stayed 1 night in Jul 2022

6/10 Okay

Rogelio

Liked: Room comfort
Disliked: Staff & service
It was okay just not as a attentive manager on-site
Stayed 3 nights in Jul 2022

2/10 Terrible

Alma

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All linens including towels were old, durty, poorly cleaning. Our room wasn't ever visited to be clean. Not even just water is provided
Stayed 2 nights in Jul 2022

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great unscheduled overnight stay
Great stay. Used hotels.com about 5 minutes before my arrival. When I arrived they already had everything ready. checking in was in less than 5 minutes. Room was more than I expected. Large desk, small kitchenette with stove, fridge and micro. Great overnight stay.
Stayed 1 night in Jul 2022

6/10 Okay

Swany

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great beds
Had to adk for paper towels, none in the room. Had to ask for dish rag, none in the room. House keeping couldnt speak english, do adking for supplies was a challenge. Other then that, great stay
Stayed 2 nights in Jun 2022

2/10 Terrible

Cathy

Disliked: Staff & service
Stayed 1 night in Jun 2022

6/10 Okay

Allison

Business traveller
Liked: Staff & service
Disliked: Cleanliness
I wish they would have came in the room an made the bed and give us clean towels but nada...
Stayed 3 nights in May 2022

2/10 Terrible

Nicholas

Stayed 2 nights in May 2022

10/10 Excellent

Holly

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the spacious room and the place was super comfortable with a friendly staff. We will definitely return when we come to Midland again.
Stayed 2 nights in Apr 2022

2/10 Terrible

Lisa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Health Department violations/Fraud/Bad Business
No room available. They gave me a complimentary Out-of-service room 118. Bed needed mattress replacement Filthy room No toilet seat No plumbing connected under sink/water pouring out of cabinet onto floor Dirty dishes in sink Filthy counter tops/desk tops Not ONE single towel or wash cloth in room I was told room was complimentary but a $45 dog charge would be given. I informed them my dog is a state licensed service dog and it will against Federal Law to be charged anything for her. So they ended up charging me $89 plus tax!!! I have reported this to the Health Department and submitted pictures of EVERYTHING.
Stayed 1 night in Mar 2022

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Vacation stay
Our room was great. It was spacious and clean, however, we did not toiletries. We only had enough towels for one person and whe we requested for more for two days in a row, we were told both days, towels were in the laundry.
Stayed 2 nights in Mar 2022

10/10 Excellent

Marion

Liked: Staff & service, amenities, property conditions & facilities
Very comfortable and clean!! Easy access to stores!
Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveller

Business traveller
Theft Vehicle if you stay here...
We booked this for our Tech's to stay at out of town, and Theft was a cause for us to relocate and cancel our stay. They would not refund the full 7 days only for 4 nights. We lost the remainder of the nights.
Stayed 7 nights in Mar 2022

2/10 Terrible

Ron

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Pretty bad, overall
The stay was pretty nasty. The elevator was out for a few days and the staff seemed to all just play "the victim." I had a lot of luggage, so they put me into the last room available on the ground floor. The room really just smelled from backed up sewage and was run down with broken cabinets and tiles missing. The microwave didn't work. The staff just really didn't seem to care. Pretty bad, overall.
Stayed 1 night in Feb 2022

4/10 Poor

Yvonne

Travelled with pets
Liked: Cleanliness, property conditions & facilities
I was surprised by the pet fee, it was high and unexpected and I had no choice but to pay or lose my room. The curtains in the room could not be closed so all the outside light flooded the room. I don't think I would stay there again.
Stayed 1 night in Feb 2022

6/10 Okay

Julia

Stayed 5 nights in Feb 2022

4/10 Poor

Crystal

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like smelling cigarette smoke coming through the vent. I didn't like seeing reminants of food from previous guests visits on the floor. There weren't any amenities in the bathroom (i.e. soap). I had to leave the bathroom vent running just so the smoke wouldn't seep into the bedroom. I left around 2am because I was uncomfortable and not able to sleep.
Stayed 1 night in Feb 2022

10/10 Excellent

Roxanna

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Jean

Stayed 1 night in Jan 2022

4/10 Poor

Olivia

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty!!
There was no maintenance on duty. Had toilet issues and they suggested we come get our own plunger to fix it. Then someone threw up in the elevator and they didn’t clean it and put up a wet floor sign .. it’s stayed there and was almost dried when we came back several hours later
Stayed 2 nights in Jan 2022

4/10 Poor

Simon

Stayed 1 night in Nov 2021

8/10 Good

Oscar

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great stay, poor customer service skills
Our stay was pretty much good. The room was comfortable and clean. We were there for only one night, but I’d definitely choose it again for its convenience. I really did not appreciate the front desk lady’s attitude as we arrived. She did not even greet us and was not approachable. Also was not wearing a name tag (otherwise, I’d have stated her name here)
Stayed 1 night in Oct 2021

8/10 Good

Joy

Liked: Cleanliness, staff & service, amenities
It had a cool feel to it. I loved having a full size fridge and stovetop. My only complaint is that my sink was plugged and wouldn’t come unplugged, but I wasn’t there long enough for it to be a major issue.
Stayed 1 night in Oct 2021

10/10 Excellent

LaVonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was great
Stayed 3 nights in Oct 2021

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst IGH Experience Ever
This was the worst hotel experience in my life. There was no maid service at all. Had to ask for linens, towels, toilet paper, and soap. Never received the soap and toilet paper. Linens didn’t for the bed. Had a king size bed with queen size sheets and standard size pillows. 32 in tv’s in large area. Will never stay at this place again.
Stayed 3 nights in Oct 2021