Midtown hotels in Santa Cruz

"It was really great except that I got charged twice once by Expedia and once by the Hilton Hotel itself and I don't understand why I was double charged so much weekend trip turned into a $1,300 hotel stay when it should have only been like $652 so I'm not happy with that"

"BED BUGS!!!!!! BED BUGS!!!! I woke up at 6 am to see bed bugs crawling in the bed. I got out of the room with all my things as quick as possible, without showering or really getting ready. I took pictures of the bugs before I left. At the desk, the young man working was very apologetic and gave me large trash bags for my bags to keep things from contaminating my car, etc. The front desk said he couldnt issue me a refund for the stay until the manager was not on duty but he would have him call me asap when he arrived in 30 minutes. I skipped my plans for the day and drove the 2 hrs home to deal with decontamination of my things. The manager never called me, so a couple hours later I called the hotel. The manager was frankly rude-didn’t acknowledge my experience and apologize. He said he would need to have housekeeping determine it there were in fact bed bugs and have a professional service come out before they would consider reimbursement. It was like he thought I was lying. I sent him the time and location stamped photos of bed bugs and I got an email back that stated the same thing, with no offer to reimburse my stay. At least in the email there was an apology. Now the hotel is not expensive -only like 225 a night, it’s more a thing of principle. Considering the situation I would have expected my room to be comped and for them to offer to pay for my things to be cleaned. They did nothing. Horrible."

"Breakfast was good, did the job. Pool and hot tub were very nice after a long day of driving. Staff was good. Only negative was room was not ready after arriving 1.5hrs past check in time. "

"The staff was exceptional. So friendly and knowledgeable. Beautiful views and beautiful property."

"My boyfriend and I celebrated an anniversary and the staff was so hopeful!! Mirna took care of the room and it looked amazing. Very pleased and very recommended 😊"

"Great property on the boardwalk Recommend highly"

"Andrea at the front desk was incredibly helpful. Made us feel welcome! "

"Wonderful hotel in a great location!!!"

"I absolutely love this place! It’s a great place for a hike, to relax and unwind with beautiful forest scenery all around. I plan on going her once a month!"