"The hotel itself is very clean, updated, comfortable. The room we had was on the traditional side and was spacious with a separate bedroom with balcony with river view.
Buffet dinner was delicious. Hot tubs is clean and amenities including shower head were great. Recommend to stay just one night. Because the “Kinugawa” itself is a small town and surrounded by abandoned buildings, not much to do.
The check in staff didn’t let me know you needed reservation for the return taxi. I planned to grab a taxi to the train station at the check out but then, the staff told me without taxi reservation or shuttle reservation, waiting time for a taxi is around one hour. We ended up walked to the train station but missed the train and spent 5 hours waiting for the next train.
I think the hotel staff should have let me know the reservation when I checked in as they knew we took a taxi to get to the hotel at check in.
Lack of taxi service is understandable due to the size of town, so make sure to ask about the taxi or shuttle for your return!!!
The check in staff was impersonal. The hotel seems to cater to a large group of people so if you are looking for more of traditional type of Japanese hotel service, look other hotels. But over all great hotel experience. "
"Room little dated but extremely spacious, and very clean. Only comment is lack of USB port. Buffet was adequate but missing the ‘wow’ factor. Property was little far from train station, I think it would be much convenient if the shuttle will bring guess back to hotel instead of just one way to the train station."
"The room was absolutely beautiful, the private bath was so lovely in the cold night air. The staff were all so friendly and attentive, it really felt like they had thought of everything! We would definitely stay here again
The only downside is that when arriving, the driveway/road up to the hotel is completely gravel so it was very hard to get our suitcase to the hotel. We ended up getting a taxi back to the train station at the end of our stay and that was much easier. Strongly recommend not walking to the hotel from the train station if you have a big suitcase like we did"
"This was my 3rd time staying here, great location a few min walk from the train and bus terminal, warm comfortable rooms, friendly helpful staff, it's a shame they changed the breakfast service, the curry and rice were excellent before... I'd definitely recommend eating at yuba komachi while in Nikko, delicious chicken cutlet curry, very good price and lovely staff, 2 min walk from the hotel "
"Although the hotel building and its facilities are a little bit old, the room is very clean and hotel staff are very friendly. It takes about 15 minutes’ walk from New Shirakawa (Shin Shirakawa) Train Station, or you can catch a taxi at about 1000 Yen. There are several restaurants located within five minutes’ walking distance, however, it is relatively far from downtown Shirakawa and Komine Castle."