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"good"

"The staff was incredibly helpful and kind, it’s a very authentic quaint location and extremely reasonably priced."

"Second visit here. Perfect for family getaway with kids in winter. Also good spot for summer when watching Fuji Rock music Festival. Would definitely stay again."

"We found this ryokan by accident and we are extremely lucky. The ryokan is very clean and the staff is very friendly and helpful.very peaceful and relaxing. Food was very delicious. Its a good place to rest and proceed to other destinations. We will definitely come again."

"the staffs are very friendly. we usually stay at the hotel twice a year, close to the Ropeway, which making things very easy... the boss lady is very attentive and managing the place well."

"what an incredible stay! The staff was super helpful, friendly, professional, respectful, and kind! The room was great and exceeded our expectations in every way. Everything was clean and well-maintained. We will definitely be staying here when we come back!"

"Beautiful spacious room. The osen was everything. Center of the cute neighborhood. Close to ski resort "

"Clean, love the onsen, free shuttle bus"

"Hotel is okay from a room/cleaniness. Check-in was a problem with both hotels.com and the actual check-in. Hotels.com doesn't handle international travel well as they didn't put in that the room we chose was double occupancy. It's not in our receipt which is telling me that it probably got lost in the email to the hotel. It's in the app but apparently that wasn't relayed to the hotel. When we checked in, the reception said it was for single occupancy although we paid the double rate already which is a hotels.com issue. The other issue is the reception person didn't actually speak Japanese in Japan. He had to go through an auto-interpreting device to speak to us in Japanese which is weird because you expect the hotel to speak the native language of the country. It would been fine if they don't speak English but not being able to greet us in Japanese and deal with issues in Japanese in Japan is a problem."