I rarely write reviews, but future guests considering this hotel in Ocho Rios should know what we experienced. We stayed here during a Christmas holiday vacation, but it became one of the worst hotel stays I’ve had.
During our stay, the hotel shut off the water to the entire property — not low pressure, but no running water at all. That meant no showers, no sinks. What made this even worse was that the hotel never warned guests this would happen. There was no notice or communication.
At the same time, the hotel WiFi did not work for our entire stay. For international travelers staying in Ocho Rios, reliable internet is a basic necessity, yet this hotel could not provide it.
When we tried to speak with hotel staff and cancel the remainder of our stay due to the lack of basic utilities, no attendants were available to help us. The security on property could only help to their extent. Office staff were completely unavailable when we needed assistance over the holidays.
Afterwards, the hotel blamed a recent hurricane. However, we stayed at other hotels in Jamaica during the same trip where both water and WiFi worked perfectly. At no point before or during check-in did this hotel communicate that these services would not be available.
The hotel has also refused to offer compensation or respond to calls about a refund.
No water. No WiFi. No communication. Extremely disappointing for a hotel stay during the holiday when guests are paying premium rates.
