Morne Rouge Beach Hotels

"Food was mediocre, but I do not like fish"

"Great room staff and location was great for a walker like me. "

"Dirty Room CB"

"Room very clean"

"Our room was cleaned daily by a committed housekeeping staff. Lorene & Ingrid were exceptional, warm and friendly. They were limited by the lack of resources. Gem is conveniently located on a beach, however the rooms are showing their age and it is clear that management has not invested in updating the room in a very long time. Basic things like a running toilet tank, having to hold the lever to get the toilet to flush, a refrigerator that leaks, all reflect the lack of intention to the small details. For the most part, the staff was helpful and friendly, however, there was a server at the bar at Kalinago who was rude, dismissive and very combative. I was told that she was fairly new to the team. Management could do a better job of ensuring that their employees, as in this case, properly reflect the values and the mission of Gem/Kalinago. Deslin, who assisted us over breakfast and the bar at Kalinago was exceptional! Her maturity level and attention to details, along with her deep care for her customers was appreciated. "

"It has a beautiful view.. great staff, very welcoming "

"Took over one hour 30 min to check in. Food was terrible. Room service had very limited options, took long and sometimes forgot to deliver order. Chicken at the lunch buffet was served with feathers on it. Staff appeared to be nonchalant about issues raised. They offered a romantic dinner to passify but no one came to take us to the dinner dispite calling and front desk and informing that we were dressed and ready. Total disaster. Quite a disappointing experience for a brand that claims to be luxurious. "

"Clean, friendly, excellent service"

"Total bliss, from the moment you arrive and sit under the pergola in the middle of a lush green garden for chech-in, to getting to your large beautiful room and looking out over the turquoise ocean. There‘s a cool beach with little restaurants 5 min away, if you ever want to leave your room! "