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"The hotel location was optimal, and my room was lovely. Unfortunately, the pool is under construction, so it was not available to hotel guests. The housekeeper ignored my Do Not Disturb sign on the door and entered the room to clean it, even though I specifically told her not to. Then another day, she opened the door and woke me up when the sign was on it. I was very annoyed and asked her why she opened the door when it clearly said DO NOT DISTURB. She didn't say why. Why have the Do not Disturb sign if its not respected?"

"Nice and clean, walking distance to china town and many restaurants "

"The room was extremely HOT. Left our room window open the entire night / day and it was still very uncomfortable to sleep. There is a ceiling fan but it definitely did not make too much of a difference. We were on the 7th floor, so the heat definitely rises. "

"Hotel is very fancy and clean but no air conditioning which sucked. Radiator was making noise all night which made it hard to sleep. Staff is very friendly. "

"Air conditioning is great,Good size smart tv. GREAT WINDOW VIEW!"

"Never stayed . Didn't read fine print on 100 deposit.. so I had to sleep on streets . No refund either"

"Great property. Convenient location and close to so many restaurants. "

"Clean room & staff was okay. Had 24 hour security which was nice. No valet parking like the website states, breakfast was not available & the restaurant was not open at all like it was advertised on the website either anytime i had a question in regards to either , staff had no answer. "

"Speedy check-in! Good location! Walking distance to main attractions and shops nearby. First time in SF. I chose this hotel for my bday weekend. My only complaint is the bar/restaurant staff. The one doing breakfast seemed annoyed that I chose to eat elsewhere. I went back for dinner. The dinner staff was not attentive at all. My plate sat on my table after I was finished for quite some time. The same can be said for my empty glass. Finally, on my way out, I tried again (third time, three different employees); they refused to accept the drink vouchers I had received the night prior (for my birthday). Nowhere on the voucher it says “only one per day.” I was disappointed at the rudeness I experienced three different times. That would be my only suggestion: to work on being more welcoming to the guests, especially first timers that choose this hotel to celebrate a special occasion. "