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"Clean and so fun. People are great! Everything and everyone has been wonderful and we are frequent Disney Resort visitors and Holiday Inn resort owners, but this place beats both! "

"walkable"

"I always enjoy staying at this property. The staff is friendly, the location is ideal for walking to Universal Studios, and I've never had any issues. I was slightly disappointed that they took out the Starbucks, but this is still a great property. "

"The service was excellent but it seems obvious they operate on a skeletal staff. There is nobody assigned to the little store inside. You have to go to the desk clerk ( who is also the manager.) The bartender is also the food server and busser in the restaurant. There is no concierge nor baggage porters. I realize it is low season, but for a higher end hotel, it really felt sparse. I saw almost no other customers. The room was dirty! I found party remnants in the room ( a party streamer/confetti) and there was tape all over the windows inside. The window itself is filthy. The bed was lumpy. Hardly slept and awoke with a backache. The restaurant food is pretty good actually. They were out of some menu items however. I think overall this was a vibrant, active hotel, maybe 20 years ago. But it seems VERY TIRED now."

"Amazing and convenient "

"Nice Staff"

"Very nice hotel and convenient. The front. Desk staff was very nice and helpful. And the staff at the breakfast room was exceptionally friendly and attentive. They really made us feel welcome like no other hotel! "

"Rooftop pool love it"

"I liked the hotel. It's very close to Epic universe. I didn't like that I was charged $35 per night for self parking, and a $15 resort fee to get a $15 credit per night that could only be used once per day, That was not mentioned when we arrived. I had three different explanations from three different people. "