Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Even with problems in the condo itself, I had a good time staying there for I love Surfmaster's location and view. My late husband and I came here in the summer of 2020 and I continue to come with other family members. In fact, I recommend Surfmaster and Garden State Realty to my family and friends. My son and family was in another condo in the same building whiIe I was renting. My problem is not with Surfmaster: it is with rental management. Their representative called me soon after I returned home to tell me that I had broken a box spring in the room that my daughter, age 56, was staying. If we had broken the box spring, I would have told you and not hidden it like someone before us had done. When I rent a vacation unit I expect VISIBLE damage to be fixed before I arrive. The box spring was visibly broken upon arrival. My daughter tried to fix it, thinking slats had slipped out. When she raised the mattress on the box spring there was a note taped saying not to move the pillows stacked there (presumably to mask the broken box spring). So she didn't which she would have to do to put the slats back in place. She moved to another bed in the room for our week's stay. When we left she left a note for the cleaning crew saying that the bed/mattress was bad. Cleaning crews and room inspectors before us had changed linens and not fixed the obviously broken mattress. That shouldn't be left to the incoming new renters. When I have rented a unit before, we were told that the air conditioning wasn't working, but they worked with us and had it fixed sometime the next day. No problem. I understand that your policy is for renters to check everything in the unit when they arrive and report it for them to fix while you're there. I suggest that you work on this policy fixing OBVIOUS damage before hand. If my daughter hadn't alerted the crew to fix the bed, I wouldn't be writing this review and paying damages.