My stay at this hotel was extremely disappointing. From the moment we arrived until we left, it was a series of unpleasant experiences. Initially, the confusion at check-in left me hesitant to ask questions, and later, the pool staff's behavior was inappropriate. The valet attendant made retrieving our keys unnecessarily difficult compared to other guests. Despite assurances from the front desk, billing issues persisted, with additional charges appearing on my account. The response from the front desk regarding payment was unprofessional, lacking an apology even after the error was acknowledged. Additionally, the cleanliness of the pool and Jacuzzi was subpar, with visible debris. Overall, my experience was unsatisfactory, and I won't be returning to this establishment.