We arrived at the property and the unit was not locked. Upon entering the property it was evident that it was not cleaned properly. There was still food in the fridge from the last guests and nothing had been wiped down. There beds had been changed and there were fresh towels in the unit. I contacted Julie and she sent someone over right away.
There was a heavy mildew odor coming from the bathroom, I thought it would go away and could have just been from cleaning. It was still there when we got back from dinner. I starting inspecting places in the bathroom and found that the shower curtain was covered with mold on the bottom. I contacted Julie again and she personally came over within 30 minutes and changed it out. We later found dirty hand towels and napkins behind the couch in the living room when looking for a place to charge the phone. Needless to say, we were less than happy with the cleaning service especially when you and the previous guests are paying a high cleaning fee. Julie was prompt with getting cleaners over there quickly or coming herself.
The unit itself could use a few updates in the living area and the mattress were not very comfortable. The kitchen was equipped with just about everything you would need to cook.
Even though this was a one bedroom unit, our family of four did not feel crammed and we felt like we had plenty of room, although we were not in the room much other than to sleep and eat.
The second day a cleaner arrived to drop off sheets. We were confused because we already had sheets, but the bag had our unit number on them so they cleaner just left them. We went out for the day and when we returned the unit was not locked, the bedroom light where the sheets were was on and the sheets were gone. I contacted Julie and she stated she did not know why they took those sheets to our unit as they were meant for another unit.
The hotel property was nice. There are several swimming pools and hot tubs as well as a lazy river. It was a bit chilly on the beach this time of year on a few days we were there so we utilized the pools and hot tubs.
The beach was nice, but the hotel must contract with the umbrella company as they set up several chairs and umbrellas for people to rent. This is all done right in front of the hotel, so we had to set up in front of the hotel next door.
Would have been a 4/5 review if it wasn't for the lack of cleanliness and door being left unlocked twice.