Check in time everywhere is 3 pm. NOT HERE. In this property check in time is 4 PM. So I got there at 3:30 and they offered their MEMBERSHIP card, with I in a good manner, declined.
The lady basically said: “your room is ready, but we won’t give it to you because you didn’t buy the membership” so she pointed to a hallway to wait for my room key.
This is terrible customer service, in my opinion. At 4 pm they gave me my room key (that was ready before). I go up to my room and there are so many open doors with trash bins outside the rooms. A stray sock near the elevator.
The rooms are ok and the shower curtain is placed diagonally which is nice and makes the tub feel bigger.
Unfortunately I won’t be going back to this hotel as I didn’t like their gimmicks.
Also, check-out time is 10:00! So they check you in later than most places and check you out earlier than most places. No thanks.
The staff members don’t speak English so it’s not very tourist-friendly.