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"The staff was outstanding and very helpful."

"The hotel was very clean, room service was great! I stayed here for my first trip to Japan, and will absolutely stay here again. highly recommend! "

"I liked the location, friendly staff, room cleanliness "

"It is what I would call a business hotel. The rooms are small. It was a nice and clean facility and the breakfast was good. It is a 3 min walk to the train or monorail station. "

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"The hotel is directly above the train station. Very convenient to travel to other places. Our room had two beds. The beds were full size instead of twin size. The beds were on the firm side but very comfortable. Overall very satisfied. "

"Added the breakfast. It was wonderful! The selection was terrific. If you don’t want to add it there are plenty of options around the area. I speak very little Japanese and there were no problems at all. Everyone was as very friendly and had great patience with me. "

"Staying at this property was truly an incredible experience. My wife and I (American tourists visiting Japan for the first time) stayed here for 3 nights. The staff was so friendly, especially the wonderful staff in the 6th floor restaurant. Our room, a 12-tatami was spacious and comfortable with a great view of the lake and mountains. Each room comes equipped with everything you need to make green tea and wake up with the sun. The 6th floor restaurant boasts views of Mount Fuji on a clear day with excellent food and service. The public bath is comfortable, clean, and hot! 10/10 experience. As for the area around the hotel, we were so amazed by the quiet, lush, and serene town of Tokorozawa. We walked to a Seibu Lions baseball game, the forest that inspired Totoro, and several local parks. It was a great experience of “small town” Japan that is very different from the hustle and bustle of Tokyo city. "

"Fantastic location and very friendly, helpful staff. 3 minute walk from tachkawa station. Great dining options all around. "