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"Small room, but this is Tokyo afterall! Beautifully clean, quiet and efficiently laid out. Reception staff and concierge were very helpful and friendly. Location is great, although some additional detail on the website on how to get from Shinjuku station to the hotel would be welcome (maybe a map or info on which exit from the station etc)."

"Very near from shinjuku station People are friendly You have everything you need "

"Wonderful "

"Absolutely loved our room. The lobby is no longer under renovations and was very nice. No complaints about anything for our stay. Staff assisted with luggage transfer to Kyoto. "

"Good"

"Staff was very friendly and helpful "

"Sotetsu fresa inn gave me everything i wanted. I stayed 3 nites. I asked the staffs about 5 times for services and each time they found what i needed within 2 minutes. The location is super convenient.. right on top of higashi shinjuku station. Within 3 minutes walk there is a supermarket. The facility is super modern.. very compact and very well designed "

"Great customer service "

"Excellent rooms and amenities. Great location. Walking distance to train stations. "