The location is excellent, the hotel is attractive and has a nice ambiance. The appearance remains new and very cool. Generally high ratings.
The rooms are, as expected, not large however that is the norm. The carpets, however, leave much to be desired and could make some people quite unhappy. They appear dirty or old and take away from the cleanliness of the rooms. That said, as of March 25 2023, they apparently are replacing the carpets and may even have started replacements, however our rooms were still not updated. We believe many people will also have the same experience related to the carpets.
The bathrooms were clean and the hotel is wonderfully located, being a short walk from the main JR Shinjuku Station and the underground malls as well.
While we are repeat customers, we may not return and may find alternative hotels for future trips, which can provide a similar experience and price.