Napton-on-the-Hill hotels from HK$504

"Our stay overall was excellent, food & service was spot on & my massage in the spa was unreal (& I’ve experienced many). Only negative I have is our room 340, was right next to the fire door to the lifts and stairs which meant it banged every time someone went through. Also we were woken up by the night staff using the bins at 5am (which would have been 4am if not for the clocks going forward) we were therefore too tired to go down for breakfast which was a shame but we were reimbursed for the cost & an apology was made and room number noted for the noise concern. Would recommend this hotel, maybe avoid any room next to the lifts & stairs. "

"A great hotel close to the RSC with cheerful professional staff. The best place to stay gor the theatre."

"Lovely hotel right on track too"

"Everything was brilliant."

"Very nice breakfast with vast choice"

"Ok, little bit tired looking some of the rooms, parking was really good."

"Customer service from the staff was excellent. The room was spotless. Breakfast was excellent "

"If I could leave a minus rather than a 1 star I would. Atrocious staff - reception and management. Absolutely clueless with knowing how to deliver an efficient service. They subjected me to walking into MY allocated room to find a couple having “playtime”. They falsely advertised half price meals in January 2026 and then charged full price stating it was only valid until 29/01…..! No covenants on the advertising to validate this. ASA and Trading Standards are now investigating. Pool area and changing rooms are inferior and need modernising. Electricity tripped out constantly, rude electrician and lack lustre staff not wanting to take any responsibility. I would never stay in a best western again. I have PTSD about people gaining entry into my room and now have to sleep with a chair or similar against the door to feel protected. Avoid this property at all costs. "

"Breakfast was great. Staff were very friendly. An Amazing hotel"