Service in the hotel was terrible , butler service and room service was very bad
luis
2025 年 6 月入住 3 晚
10/10
This is the most luxurious hotel I have ever seen. It was designed by John Jacob Astor who unfortunately was lost in the Titanic disaster. But thankfully his beautiful hotel keeps his legacy alive.
The architecture is absolutely jaw dropping. You will feel like you went back in time because the decor and amenities look like they are brand new even though they are intricately ornate Edwardian designs. This hotel looks like it's from a fairy tale both inside and out.Astor thought of everything. Every little detail in this place is impeccable.
The staff is extremely friendly and thoughtful and their service is excellent. They carry your luggage and walk you to the building with an umbrella if it's raining. They carry your luggage up to your room. The concierge desk helps you with whatever you need.
It was my mother and my birthday and they were so thoughtful and hooked us up at another restaurant for her birthday dinner. They gave us a personalized birthday card and treats. They gave us a tour of the basement which has historical artifacts and photos or autographs of many famous celebrities who came to stay to perform at the venue in a previous decade.
If you are a fan of luxury, history or VIP treatment this is the place for you.
If you want to experience luxury
Sara
2025 年 5 月入住 1 晚
10/10
Good
FABIAN
2025 年 4 月入住 5 晚
2/10
Terrible experience. Front desk staff were atrocious
Josh
2025 年 4 月入住 3 晚
10/10
Sally
2025 年 3 月入住 1 晚
10/10
Amazing service and such a great hotel with a lot of history. Highly recommended!
Erica
2025 年 4 月入住 1 晚
10/10
Love this place and it's people. First class and wonderful to all.
Swede
2025 年 3 月入住 3 晚
10/10
Kenneth
2025 年 1 月入住 2 晚
10/10
Phillip
2025 年 2 月入住 2 晚
10/10
Beautiful property and absolutely my favorite hotel in the city. Wonderful location right off of 5th Ave. Amazing service, pleasant staff, and very helpful and patient concierge. Love staying at this property its always a perfect trip to the city.
Donald Coburn
2025 年 2 月入住 2 晚
6/10
We have stayed at the st Regis two times prior to this recent stay. Our flight was cancelled to Toronto and the hotel we were staying at couldn’t accommodate us as our room was not available. Anyway, we decided to book the St Regis as we have enjoyed staying there in the past.
This time however, the room was not to our standards at all. The shower flooded. Our rooms decor was really worn and dated. Their breakfast was lack luster.
The bellmen and doormen were great. The front desk upon check in was not very welcoming. We wouldn’t be staying here again I’m afraid. For the price you pay vs the service you receive doesn’t balance out. The St Regis should be downgraded to a 4 star property rather than a 5.
Steven
2025 年 2 月入住 2 晚
2/10
Check in staff was not friendly or accommodating. Requested down alternative pillows at check in and had to call at 11 pm that same night because they still had not been delivered. Room staff very kind. Doormen never at front door to assist during stay in getting car service . Concierge Pete was great. Destination fee add ons not really usable at $50 per day. Because booked through Hotels.com you don’t receive points for status. Not worth $1100 per night, not even close.
真实旅客
2025 年 2 月入住 2 晚
10/10
Great service. Beautiful house car took us to the show. Butler was fantastic. 5 star experience!
jonathan
2025 年 1 月入住 2 晚
4/10
No restaurant a 3 star hotel
Patrick
2025 年 1 月入住 1 晚
10/10
Amazing!
Constance
2024 年 12 月入住 1 晚
10/10
Rebecca
2025 年 1 月入住 2 晚
10/10
Amritpal
2025 年 1 月入住 1 晚
10/10
Patricia
2025 年 1 月入住 1 晚
10/10
The hotel was amazing only to be outdid by the amazing staff