We loved our stay at the Lotte Towers! The rooms were very spacious for our family of 4. We were provided a fridge on request. The views were amazing. The lifts were quick to get us to the 58th floor! Our rooms were serviced twice daily. Cannot fault anything at Lotte would love to return one day!!
Vanessa
於 2025 年 3 月住了 7 晚
8/10 不錯
JOSE
2025 年 4 月 7 日
JOSE
於 2024 年 12 月住了 7 晚
10/10 優異
Cynthia
2025 年 4 月 6 日
Cynthia
於 2025 年 4 月住了 2 晚
10/10 優異
cathie
2025 年 3 月 9 日
cathie
於 2025 年 1 月住了 2 晚
10/10 優異
Justin
2025 年 3 月 8 日
Justin
於 2025 年 3 月住了 2 晚
10/10 優異
Stephanie
親子同遊
2025 年 3 月 6 日
讚好:整潔度、職員與服務和住宿狀況
Just wow
Stephanie
於 2025 年 2 月住了 3 晚
10/10 優異
WILLIAM
商務旅客
2025 年 3 月 2 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
WILLIAM
於 2024 年 12 月住了 2 晚
10/10 優異
Bremen
家人同遊
2025 年 2 月 25 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved our stay!
Bremen
於 2025 年 2 月住了 4 晚
10/10 優異
Samson
2025 年 2 月 20 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Samson
於 2025 年 2 月住了 1 晚
8/10 不錯
Paulo (Ambler)
家人同遊
2025 年 2 月 16 日
讚好:整潔度、職員與服務和住宿狀況
Location
Paulo
於 2025 年 1 月住了 1 晚
10/10 優異
Annie (Savannah)
家人同遊
2025 年 2 月 11 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is classic NYC and is top tier in service and quality!
Annie
於 2025 年 1 月住了 3 晚
8/10 不錯
jessica
商務旅客
2025 年 1 月 29 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
jessica
於 2025 年 1 月住了 2 晚
10/10 優異
Anthony
2025 年 1 月 13 日
Anthony
於 2025 年 1 月住了 1 晚
8/10 不錯
Sally
家人同遊
2025 年 1 月 4 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff made us feel so welcomed, comfortable, and practically like royalty. Room was very spacious compared to a typical hotel room. Plenty of closet space. Location was great. Close to shopping and a couple blocks from Metro. Walking distance to Times Square and Central Park.
For a 5 star hotel, the room showed quite of bit of wear and tear.
Sally
於 2024 年 12 月住了 4 晚
10/10 優異
Anush
2025 年 1 月 3 日
讚好:整潔度、職員與服務和住宿狀況
Had a wonderful time. Would highly recommend
Anush
於 2024 年 12 月住了 5 晚
10/10 優異
Suzanne
2024 年 12 月 29 日
讚好:整潔度、職員與服務和住宿狀況
Suzanne
於 2024 年 12 月住了 6 晚
2/10 很差
Silvia (Houston)
2024 年 12 月 25 日
Silvia
於 2024 年 11 月住了 9 晚
2/10 很差
Deborah
家人同遊
2024 年 12 月 21 日
不滿:職員與服務和設施服務
Hotel staff were very rude upon checking in. Had to wait over two hours past check in time. Was asked to leave a hotel lounge while waiting for room because they were having a private party. When asked where to go. Staff said if we buy alcohol we can stay in the hotel lounge. Had to go to restroom on the fifth floor because of private party only for people that were not even guests at the hotel. Was not able to eat at hotel restaurant as they were overbooked. The Pomme bakery did not have chocolate to make beverages such as hot chocolate or coffee drinks everything was sold out...long lines... again very rude staff... Our family stayed in the Towers and have stayed in the Palace in the past. The hotel service was subpar very rude and unprofessional. We had to handle our luggage to and from our room as well as bring our luggage outside and call an uber to return back to airport ourselves. Other hotel guests were upset as well. This could have been a Saturday Night Live skit... no joking... We will be staying at another hotel in the future. Don't waste your money staying here!!! So not worth it!!! Staff are too comfortable in their positions. Managment needs to be held accountable!!! What a shame this hotel has gone downhill in last two years.