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Reviews of Ibis Budget Newcastle

2.5 out of 5
Ibis Budget Newcastle
3-5 Thomas Street, Wallsend, NSW

Reviews

7.2

Good

Rating 10 - Excellent. 151 out of 686 reviews" "
Rating 8 - Good. 256 out of 686 reviews" "
Rating 6 - Okay. 154 out of 686 reviews" "
Rating 4 - Poor. 70 out of 686 reviews" "
Rating 2 - Terrible. 55 out of 686 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Chanele

Liked: Staff & service
Good location and cheap. Is a little old but clean enough. Noisy due to being near a main road
Stayed 1 night in Apr 2024
Response from Hinano – Assistant Manager on 28 Apr 2024
Hi Chanele,Thank you for sharing your feedback with us, we greatly appreciate your review.Kind regards,Hinano - Assistant Manager

2/10 Terrible

Mohammed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Unique part was that they have cut down on housekeeping, not replacing towels, or bedsheets, and doing this in the name of being "environmentally friendly". Funnily, prices are same as if they were doing all these things. Will never set foot in any of the IBIS properties ( anything run by "ACCOR")
Stayed 4 nights in Apr 2024
Response from Hinano – Assistant Manager on 27 Apr 2024
Dear Mohammed,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

6/10 Okay

Roger

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Price was reasonable for Hotel
Stayed 1 night in Apr 2024
Response from Hinano – Assistant Manager on 21 Apr 2024
Dear Thank you for taking the time to share your feedback with us. Your feedback will be shared with our team. Kind regards,Hinano Pora – Assistant Manager

2/10 Terrible

S

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hinano – Assistant Manager on 19 Apr 2024
Hi Guest,Thank you for rating your stay with us.Kind regards,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

6/10 Okay

Sarah

Disliked: Cleanliness, property conditions & facilities
Just very dirty & not much to use like toaster & microwave & hand towels or face washer etc, but otger than that bed was comfortable & shower is good if ur just looking 4 a comfy bed & good shower & nit wanting 2 pay much then its the 1 to go to 4 you!! Its not 2 bad u might get lucky & get a clean room
Stayed 2 nights in Apr 2024
Response from Hinano – Assistant Manager on 15 Apr 2024
Dear Sarah,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

10/10 Excellent

Marilou

Liked: Property conditions & facilities
Nice place. Clean .
Stayed 1 night in Apr 2024
Response from Hinano – Assistant Manager on 15 Apr 2024
Dear Marilou,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

10/10 Excellent

Saad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 2 nights in Apr 2024
Response from Hinano – Assistant Manager on 15 Apr 2024
Dear Saad,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

2/10 Terrible

Aaron

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Much smaller and cramped. Bathroom not clean. Bunk bed linen not made up.
Stayed 1 night in Apr 2024
Response from Hinano – Assistant Manager on 15 Apr 2024
Dear Aaron,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

6/10 Okay

Huy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room 241 has cockroaches and ants. I need to throw away my food as it was covered by ants. If you stay there, do not stay in that room
Stayed 2 nights in Mar 2024
Response from Hinano – Assistant Manager on 15 Apr 2024
Dear Huty,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hinano – Assistant Manager on 15 Apr 2024
Hi Rebecca,Thank you for leaving us a review.Kind regards,IBNC

2/10 Terrible

Miller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As told by Ibis Budget Newcastle, twenty rooms were overbooked. They sold us to Alloggio Thornton, a remote area in the west far away from New Castle. It was promised that receptionist was ready for us to check in. But we found there was no receptionist, room was dirty. We had to wipe the dirty on the table and that in bathroom. No lift in the building, we had to carry our heavy luggage's upstairs. We couldn't find restaurant in the dark when arrived around 8pm. We felt we were dumped in the middle of nowhere. We will never choose Ibis Budget as our hotel in future. This is the worst hotel experience.
Stayed 1 night in Mar 2024
Response from Hinano – Assistant Manager on 21 Apr 2024
Dear Miller,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

8/10 Good

Rida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love it if there was a microwave in the room really would help
Stayed 1 night in Feb 2024
Response from Hinano – Assistant Manager on 15 Apr 2024
Dear Ride,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

6/10 Okay

dorothy

Travelled with family
Liked: Cleanliness, amenities
What turned me off for second time, the bookings were mucked up at reception. Whoever does their pre-bookings if you can't provide then please don't just send back a book for double room when asked for disabilityon ground floor elderly male on 2 sticks. The room offered was upstairs, no on first landing, no, "if you aren't able then tell me where as in a hurry" - family room with upgraded costs, no we booked for ,, and not paying extra... oh well family at no extra. This mucking around allowed me 5 mins to find the room, get changed and down to a meeting for 1.30. This was 1.10 arrival. The toilet roll is great for a man standing at the loo, for kids (family room) and women it is a reach directly above - not safe. Shower head tied with string. AC remote back off with note that it goes no lower than 21 - we used a walking stick to turn it on and off as remote not working. Otherwise bed good, tea facilities great, bar fridge handy, TV good. Need to be aware that bed is against the wall so second person has to crawl down and under the bunk ladder or climb over other on the edge.
Stayed 1 night in Feb 2024
Response from Hinano – Assistant Manager on 21 Apr 2024
Dear Dorothy,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

6/10 Okay

Ashelyn

Travelled with family
Disliked: Amenities, property conditions & facilities
Shower/Toilet & sink vanity is not ideal nor convenient. $10 breakfast with extremely limited options. Uncomfortable bedding. Many electrical maintenance have not been repaired.
Stayed 8 nights in Feb 2024
Response from Hinano – Assistant Manager on 15 Apr 2024
Dear Ashelyn,Thank you for taking the time to review us & share your experience at the Ibis Budget Hotel in Newcastle. My sincerest apologies this experience has not met your expectations. At Ibis Budget Hotel Newcastle, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem & prevent future occurrence. We greatly appreciate your concerns &, it is our hope that you will gives us the opportunity to better service you in future.Sincerely,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

2/10 Terrible

Kylie

Stayed 1 night in Feb 2024
Response from Hinano – Assistant Manager on 15 Apr 2024
Hi Kylie,Thank you for taking the time to leave us a review. We hope to have you book with us to meet your expectations.Kind regards,Hinano – Assistant ManagerIbis Budget Hotel, Newcastle

2/10 Terrible

Paul

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were very friendly and professional. I had to ask to be moved to the car park side as it was extremely noisy on the road side. Although the window is double glazed, a lot of the sound was coming through the surrounds. The bathroom is a joke-you are having a shower and the area in front of the toilet gets soaked, no screen or curtain. You have to hang your clothes and towel above the toilet bowl, very heigenic. How the workers put up with the deserved complaints l don't know.
Stayed 3 nights in Feb 2024

10/10 Excellent

Mathew

Stayed 1 night in Feb 2024
Response from Hinano – Assistant Manager on 15 Apr 2024
Dear Mathew,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

2/10 Terrible

Con

Booked a room for 1 night on Expedia, the fee was $99 & I was to pay on arrival. Arrived at around 1730hrs that afternoon & paid $100.39 by card, the receptionist said there was a merchant fee. No towels in the room & no rubbish bin. The receptionist handed me 2 towels & said she would find a bin & bring it up to me. She never did. Departed 0700hrs the next morning & handed my key to the receptionist on the way out. Checked my bank statements the next day, to find I'd been charged another $99. Have been calling their office phone repeatedly for the last 3 days but cannot make contact. Managed to get through to a lady yesterday afternoon, who said she'd look into it & call me back, but never did. Have left voicemail messages & sent emails, but no reply. The customer service at Ibis Budget Newcastle (Wallsend) is atrocious, I do not recommend this property at all.
Stayed 1 night in Jan 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, clean, quiet (apart from motorway), close walk to Wallsend shops, bus stop and library. Friendly helpful staff.
Stayed 6 nights in Jan 2024

8/10 Good

Lewis

Stayed 3 nights in Jan 2024
Response from Hinano – Assistant Manager on 15 Apr 2024
Dear Lewis,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

10/10 Excellent

Michelle

Stayed 2 nights in Jan 2024

8/10 Good

Mick

Stayed 1 night in Jan 2024

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Lewis

Stayed 1 night in Jan 2024
Response from Hinano – Assistant Manager on 15 Apr 2024
Dear Lewis,Thank you for taking the time to review us & sharing your feedback with your recent stay at Ibis Budget Hotel in Newcastle. It is with your feedback in mind, we hope to accommodate you again in the near future.Kind regards,Hinano – Assistant ManagerIbis budget Hotel, Newcastle

6/10 Okay

Marlene

Business traveller
Liked: Cleanliness, staff & service
Room ok and clean. Aircon in room not working properly and window only opens a crack- which made the room feel very stuffy and was a very hot day and night…difficult sleeping in the heat.
Stayed 1 night in Jan 2024

8/10 Good

Romel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Considering the price of accommodation, the stay was a good place to rest and recoup before heading out for another long day of driving.
Stayed 1 night in Jan 2024

6/10 Okay

Matthew

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Yung

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient, shopping centre is close by . Rooms were clean and housekeeping very accommodating to our needs. Room rates very reasonable. Will definitely stay in the future if we are back in Newcastle
Stayed 4 nights in Jan 2024

6/10 Okay

Phillip

Travelled with family
Liked: Staff & service
Disliked: Amenities
Facilities were satisfactory, although very cramped. Bathroom was very small and no way of keeping anything dry. No seating in room (actually - no room for any seating). Would not want to spend much time in the room, but the bed was comfortable.
Stayed 2 nights in Jan 2024

10/10 Excellent

Erika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023

4/10 Poor

Danielle

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
I am ok with budget accommodation, and budget facilitates, however even with budget accommodation there is still a level of cleanliness experienced. Our sheets had shoe footprints on it, there was hair and sand through both beds, there was obvious filth on the wall beside the bed where I assume a child had picked their nose and had no tissue. This was also the case for underneath the bunk that laid over the queen bed, there was filth wiped under there for us to look up at when laying in bed. The queen bed had springs coming up out of the bed, which meant I couldn’t lay on the bed, without having the doona on the bed, therefore I had no blanket and used towels as a blanket. It was after 10pm before we got into bed, and by that time reception was unattended to be able to get assistance. The shower area still has hair on the floor, and the vent in the bathroom would have had difficulty working as it was absolutely caked in thick dust. I was extremely disgusted and disappointed in the cleanliness of the motel. I believe the quality of the facilities and fittings were appropriate for price paid, it was just that the room and linen was so dirty that was upsetting. This is my 4th stay at this motel, and my room has never been this dirty.
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

DAVID

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty premises. Dirty room. Grimy bathroom pod in need of a deep clean and perhaps refurbishment. WiFi not working. No towels provided (except for a bath mat. Budget tourists still have a right to expect cleanliness and that advertised standards are met.
Stayed 1 night in Dec 2023

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite possibly the worst place we have stayed in. No towels, dirty, caravan like bathroom facilities. Blocked sink drain. Grubby walls. This is less than a budget hotel. We made the booking last minute as we were needing to stop for the night on the way through to our holiday destination. Only seemed to be one staff member, who was in tears as she was overwhelmed that everything was broken. The place is not even worth a rating. Would absolutely avoid at all cost!
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay. Rooms were clean. Although the room was not too big, it had enough space. There's a communal space with microwave and water cooler.
Stayed 1 night in Dec 2023

4/10 Poor

Robert

Business traveller
Disliked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Dianne

Disliked: Amenities, property conditions & facilities
Staff were friendly, however I was in a room closest to reception and it was extremely noisy with guests coming and going until really late. Each time the door would "clunk" with closing. The room was very basic with not even a teaspoon, let alone hairdryer or microwave. Shower/toilet was time and resembled one you would find in a caravan. The basin was separate and in the room. Room not very clean and fridge contained opened milk and drinks from the previous guest. No fresh milk pack provided. The bed appeared clean and was comfortable.
Stayed 1 night in Dec 2023

8/10 Good

Peter

Stayed 1 night in Dec 2023

2/10 Terrible

anne

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t like any of it, budget is an understatement
Stayed 1 night in Dec 2023

6/10 Okay

Kayne

Liked: Cleanliness, staff & service
Very basic, but understandable for the price. Ok for a quick overnight stay. Staff were great x.
Stayed 1 night in Dec 2023

4/10 Poor

Jeff

Disliked: Cleanliness, property conditions & facilities
you need a bed/shower/toilet for the night, but over $100, too expensive
Stayed 1 night in Dec 2023

4/10 Poor

Josiah

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Clearly no attention to detail when cleaning rooms, bathroom smelt HORRIBLE, mold and ants on most surfaces. Found ants in bed as soon as we arrived. Very gross and unpleasant

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience to local amenities and my final destination.
Stayed 1 night in Nov 2023
Response from Alisha M. on 4 Dec 2023
Hi Peter,Thank you for your review - it is always appreciated! I am pleased to hear that you were able to enjoy our location and the convenience of local shops and restaurants within walking distance of the hotel.We hope to welcome you back soon for your next Newcastle trip!Kind Regards,Alisha M.

10/10 Excellent

Bev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely and room was basic but clean and bed was comfortable. Would definitely stay there again when in the area.
Stayed 1 night in Nov 2023
Response from Alisha M. on 4 Dec 2023
Hi Bev,Thank you for your excellent review - it is very much appreciated! I am glad you found your bed to be comfortable and I will be sharing your feedback about our fantastic staff with the team!Kind Regards,Alisha M.

10/10 Excellent

Ryan

Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fast and friendly check in. The usual IBIS Budget (Formulae 1) hotel format, ensuite gets all wet but otherwise has everything you need for an overnight stay
Stayed 1 night in Nov 2023
Response from Alisha M. on 4 Dec 2023
Hi Mark,Thank you for your excellent review! It is always a pleasure to receive positive feedback - I will be sure to share your comments with our team.We hope to see you again soon!Kind Regards,Alisha M.

2/10 Terrible

Indra

Stayed 1 night in Nov 2023