All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 242 out of 436 reviews" "
10 - Excellent
242
Rating 8 - Good. 152 out of 436 reviews" "
8 - Good
152
Rating 6 - Okay. 28 out of 436 reviews" "
6 - Okay
28
Rating 4 - Poor. 10 out of 436 reviews" "
4 - Poor
10
Rating 2 - Terrible. 4 out of 436 reviews" "
2 - Terrible
4
9.0/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
Pradip
Travelled with partner
28 Apr 2024
Liked: Cleanliness
Not worth for money value.
Pradip
Stayed 1 night in Apr 2024
Response from Lee on 30 Apr 2024
Dear Pradip thankoyu for the feedback we will take it on board Kind regards LeeGM
10/10 Excellent
Le
31 Mar 2024
Liked: Cleanliness, amenities
Amazing service, we had a very pleasant stay
Le
Stayed 2 nights in Mar 2024
Response from Lee on 4 Apr 2024
That's wonderful to hear! We're thrilled that you had a pleasant stay and received amazing service during your time at the Quest Newcastle. If you ever need assistance with anything else or if you plan to visit again in the future, don't hesitate to reach out. We're here to help!Many thanksLeeGM
The hotel is right in the heart of the city. The room was spacious and clean, and had its own balcony area. The furniture was modern and new-ish.
MEHMET
Stayed 1 night in Dec 2023
Response from Lee on 22 Feb 2024
Dear Mehmetthanks for the great scores and feedback we really appreciate it !!we look forward to welcoming you back!Kind regards LeeGM
10/10 Excellent
Michelle
Travelled with family
28 Jan 2024
Liked: Cleanliness, room comfort
Michelle
Stayed 1 night in Jan 2024
Response from Lee on 30 Jan 2024
thanks for the great score MichelleWe look forward to seeing you back RegardsLeeGM
8/10 Good
Corey
28 Jan 2024
Liked: Cleanliness
Birds were loud in the trees outside and bird crap everywhere
Corey
Stayed 2 nights in Jan 2024
Response from Lee on 30 Jan 2024
Dear Corey thanks for the feedback , we do clean on a regualr basis up after the birds however as you can imagine it is ongoing and with the recent storms we have found their population has increased close to the property i hope everything else was suitable during your stay Many thanksLeeGM
10/10 Excellent
Aaron
28 Jan 2024
Liked: Cleanliness, room comfort
Aaron
Stayed 1 night in Jan 2024
Response from Lee on 30 Jan 2024
thanks for the great score AaronWe look forward to seeing you back Kind regards LeeGM
Great spot to all transport links
Is a little noisy sat nights
Good size apartment
Plumbing a little outdated gets super hot if someone else turns water on while in shower like extremely burning hot
Aza
Stayed 5 nights in Dec 2023
Response from DanielGM on 16 Jan 2024
Hi Aza, Thanks you for provided such important feedback, we will certainly investigate the water issue to ensure that is rectified. We are located very central to all the local restaurants and bars with the light rail across the road for easy access to the beach and main interchange line. We look forward to welcoming you back soon.
10/10 Excellent
Tim
2 Jan 2024
Liked: Cleanliness, room comfort
Best Hotel in Newcastle
This is a great location as centeal to shops entertainment, beach, harbour, museum, art gallery restaurants has it all. Onsite car parking
Tim
Stayed 2 nights in Dec 2023
Response from DanielGM on 9 Jan 2024
HI Tim We are delighted to hear you enjoyed your accommodation whilst in Newcastle. We are very central for those looking to enjoy the amazing local restaurants and bars the town has to offer. Look forward to welcoming you back soon Daniel GM
Excellent, convenient positioned stay in well equipped room.
Michael
Stayed 3 nights in Dec 2023
Response from DanielGM on 16 Jan 2024
Hi Michael, Thank you for taking the time to post your positive review, we are delighted to hear you enjoyed all aspects of your recent stay. Look forward to seeing you again soon
10/10 Excellent
Richard and Rosa
26 Dec 2023
Liked: Cleanliness, room comfort
Good safe location
Richard and Rosa
Stayed 2 nights in Dec 2023
Response from DanielGM on 9 Jan 2024
Thank you for providing your positive review on your recent stay. We look forward to welcoming you back soon
10/10 Excellent
Daniel
10 Dec 2023
Daniel
Stayed 2 nights in Dec 2023
Response from Lee on 11 Dec 2023
Thanks so much Daniel we really aprpeciate the great scoreLook forward to seeing you back Kind rgeards LeeGM
thanks so much for the great score Tim we really appreciate it!!we look forward to welcoming you back!
8/10 Good
Verified traveller
Travelled with family
12 Nov 2023
Liked: Cleanliness, room comfort
Decent and clean hotel, good location
Nice and clean apartment hotel in central Newcastle. Spacious rooms and living area. Lacking a bit of character and a bit sterile. Nice swimming pool. If your room faces the back there is a fair bit of noice from the swimming pool and also the nearby road.
Verified traveller
Stayed 1 night in Nov 2023
Response from Lee on 13 Nov 2023
thanks for the great feedback!we look forward to seeing you back Kind regards LeeGM
10/10 Excellent
Shannen
Travelled with family
12 Nov 2023
Liked: Cleanliness, room comfort
Our stay was awesome 😎
Will definitely stay there again.
Shannen
Stayed 1 night in Nov 2023
Response from Lee on 13 Nov 2023
thankyou so muich for the high score Shannon!we really appreciate it and look forward to welcoming you backKind regards LeeGM
6/10 Okay
Bianca
12 Nov 2023
Bianca
Stayed 1 night in Nov 2023
Response from Lee on 14 Nov 2023
thanks Biannca for the feedbackwe look forward to welcoming you back
Dear Sarah thankyou for your feedback in regards to Quest , we appreciate you taking the time.we will pass on your great comments and scores to all the satffwe look forward to seeing you back at Quest Kind regards LeeGM
The property was central to where we wanted to be, the staff were helpful.
Our stay although short was pleasant.
Alan
Stayed 2 nights in Aug 2023
Response from Lee on 4 Sept 2023
Dear Alanthankyou for your feedback in regards to Quest , we appreciate you taking the time.we will pass on your great comments and scores to all the staffI am so glad the location was where you needed to be and you had a pleasant stay we look forward to seeing you back at Quest Kind regards LeeGM
8/10 Good
Leonie
Travelled with family and small children
28 Aug 2023
Liked: Amenities
Property is dated and no where as nice as I expected
Leonie
Stayed 1 night in Aug 2023
Response from Lee on 4 Sept 2023
Dear Leonie thankyou for your feedback. we will take your comments on board and look at how we can improveKind regards LeeGM
10/10 Excellent
Harry
13 Aug 2023
Harry
Stayed 2 nights in Aug 2023
Response from Lee GM on 4 Sept 2023
Dear Harrythankyou for your feedback in regards to Quest , we appreciate you taking the time.we will pass on your great comments and scores to all the staff we look forward to seeing you back at Quest Kind regards LeeGM
Staff were great, property was great. Comfy beds, spacious apartments my only suggestion would be to get the grout in the bathrooms cleaned.
Lauren
Stayed 1 night in Feb 2023
Response from Jordan on 28 Feb 2023
Dear Lauren,Thank you for choosing to stay at Quest Newcastle West. We appreciate you taking the time to share your feedback. I am pleased to see that you enjoyed your stay with us. I have passed on your feedback to our maintenance and housekeeping teams. We hope to see you again at Quest Apartment Hotels soon. Kind Regards,Jordan Front Office Supervisor
6/10 Okay
Christophe
Travelled with family
3 Jan 2023
Liked: Property conditions & facilities
The property was clean but very basic and the area around the property is very dirty and feel unsafe . There is a pool but is very very small , photo look much nicer than in real.
Christophe
Response from Jordan on 28 Feb 2023
Dear Christophe,Thank you for choosing to stay at Quest Newcastle. We appreciate you taking the time to share your feedback. At Quest, we pride ourselves on delivering exceptional guest experiences and your insights help us continually improve. We hope to see you again at Quest Apartment Hotels soon. Kind Regards,Jordan Front Office Supervisor
8/10 Good
David
3 Jan 2023
Liked: Cleanliness, room comfort
Great location
A really handy location, walkable to the city, beaches and river. The staff were very helpful. The apartment was particularly spacious. There was a lot of noise from the swimming pool and it’s between two busy roads
David
Stayed 3 nights in Dec 2022
Response from Lee on 18 Nov 2023
thanks for the great Feedback David , we are so glad you enjoyed your stay we look forward to seeing you again
8/10 Good
Edgar
Travelled with family
31 Dec 2022
Liked: Cleanliness, amenities
Great location. Property was clean and staff were friendly.
Edgar
Response from Jordan on 28 Feb 2023
Dear Edgard,Thank you for choosing to stay at Quest Newcastle. We appreciate you taking the time to share your feedback. I am pleased to see that you enjoyed your stay with us.We hope to see you again at Quest Apartment Hotels soon. Kind Regards,Jordan Front Office Supervisor
Hotel location was very convenient - the Quest was located adjacent the Honeysuckle Light Rail stop, giving access to the Newcastle Interchange (railway station), the city and Newcastle Beach. We had no need for a car!
Anthony
Stayed 3 nights in Sep 2022
10/10 Excellent
David
Travelled with group
18 Sept 2022
Liked: Cleanliness, room comfort
Excellent
Great property. Good position. Excellent two bedroom apartment. Very convenient to the Civic Theatre.
Nice large rooms.
$30 parking per night to have the car outside behind a gate was high I thought as well as asking $25 per hour for late check out really when the place was not even half full.