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关于新堡 - 戈斯福斯公园假日酒店 - IHG 旗下饭店的点评

4 out of 5
新堡 - 戈斯福斯公园假日酒店 - IHG 旗下饭店
Great North Rd, Seaton Burn, Newcastle-upon-Tyne, England

点评

8.8

超赞

10 分 - 超赞。466 条好评，共有 922 条点评" "
8 分 - 还可以。338 条好评，共有 922 条点评" "
6 分 - 一般。81 条好评，共有 922 条点评" "
4 分 - 很差。25 条好评，共有 922 条点评" "
2 分 - 糟糕。12 条好评，共有 922 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.8/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Siuki

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
一齊可以
整體而言一齊可以
2023 年 12 月入住 3 晚
Hotel team 于 2024年01月16日 的回复
Thank you

8/10 还可以

PEI SHUN

满意：客房舒适度，员工和服务
Hotel team 于 2015年12月12日 的回复
Thank you

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

Catherine

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
See above
2024 年 5 月入住 2 晚
Hotel team 于 2024年05月25日 的回复
Thank you Catherine

8/10 还可以

Richard

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were very helpful, making sure that i had a downstairs room because of mobility issues (the lift was out of service).
2024 年 4 月入住 1 晚
Hotel team 于 2024年04月23日 的回复
Thank you Richard for your lovely feedback.We look forward to welcoming you back in the near future.

10/10 超赞

Carl

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Hotel team 于 2024年04月20日 的回复
Thank you Carl

10/10 超赞

Lena

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place, exactly what we needed for our roadside stop on the way from Scotland down to the SE of England. Excellent facilities- a real treat to have a swim and gym after a long drive. Staff were friendly, polite and helpful- I was erroneously charged twice for the stay due to a mix up by Expedia, but this was resolved quickly and efficiently by one of the receptionists at the hotel (also really refreshing in a big international hotel chain to be able to call up and speak to staff at the hotel directly, instead of an international call centre).
2024 年 4 月入住 1 晚
Hotel team 于 2024年04月12日 的回复
Thank you Lena for your review.We so apologise for the charging of your card twice, but glad that our team were able to resolve this quickly for you.We look forward to you returning in the near future.

10/10 超赞

Patrick

满意：清洁度、员工和服务、服务设施、住宿条件和设施
For a simple one night stop, the staff was very accommodating. The hotel was very calm which was very appreciated after a long day of travelling
2024 年 4 月入住 1 晚
Hotel team 于 2024年04月7日 的回复
Thank you Patrick, we look forward to you returning in the near future.

10/10 超赞

claire

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent stay, loved everything
2024 年 3 月入住 1 晚
Hotel team 于 2024年03月25日 的回复
Thank you Claire

6/10 一般

paul

满意：清洁度、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Hotel team 于 2024年02月26日 的回复
Thank you Paul for your rating

8/10 还可以

Wendy

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Hotel team 于 2024年02月23日 的回复
Thank you Wendy

6/10 一般

Min

满意：清洁度、员工和服务、住宿条件和设施
Good breakfast,swimming pool,but the air con in the room is noisy and bedding is noisy, everytime you turn ,or pull the cover ,it just disturbed other ppl in the same room.
2024 年 2 月入住 2 晚
Hotel team 于 2024年02月19日 的回复
Thank you for your feedback Min

10/10 超赞

Leigh

2024 年 2 月入住 1 晚
Hotel team 于 2024年02月19日 的回复
Thank you Leigh for your score

8/10 还可以

Josh

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Food was a bit average but sow and pool great
2024 年 2 月入住 1 晚
Hotel team 于 2024年02月19日 的回复
Thank you for your review Josh

10/10 超赞

Sarah

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great
1 night stay to attend wedding nearby. We were 6no of us staying. Lovely staff, beds are so comfy, breakfast was great with lots of choice for everyone. Slight niggle, the bar wasn't open after 12pm whereas at other holiday inn's this differs, however we still used the communal areas at the staff's consent. We watched the superbowl and ordered a takeaway, and generally enjoyed a great end with friends to what was a fab day overall. Can't complain in the slightest. Please dont let the 70's looking exterior put you off, it more than makes up for it inside!!
2024 年 2 月入住 1 晚
Hotel team 于 2024年02月19日 的回复
Thank you for your review Sarah

8/10 还可以

Paul

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 5 晚
Hotel team 于 2024年02月19日 的回复
Thank you Paul

2/10 糟糕

Luke

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Hotel team 于 2024年02月19日 的回复
We are sorry to learn of your score Luke, we do hope that you brought this to the attention of our duty managers.

10/10 超赞

Jonathan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Hotel team 于 2024年02月19日 的回复
Thank you Jonathan

10/10 超赞

Mark

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Welcoming and clean
Quiet location plenty of parking, warm welcome at reception, nice spacious clean rooms with nice facilities, good restaurant onsite with a lovely Burger 😀 nice set out at breakfast, will stay again
2024 年 2 月入住 1 晚
Hotel team 于 2024年02月8日 的回复
Thank you Mark for you review.We look forward to you returning in the near future.

10/10 超赞

Paul

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Was travelling for work, nice relaxed environment, will definitely stay again when in the area.
2024 年 1 月入住 5 晚
Hotel team 于 2024年01月30日 的回复
Fantastic to hear thank you Paul.We look forward to welcoming you back in the near future.

8/10 还可以

Steven

满意：员工和服务，清洁度
2024 年 1 月入住 1 晚
Hotel team 于 2024年01月22日 的回复
Thank you Steven for you rating

10/10 超赞

CRAIG

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Hotel team 于 2024年01月19日 的回复
Thank you Craig

10/10 超赞

Ronald

2024 年 1 月入住 1 晚
Hotel team 于 2024年01月16日 的回复
thank you Ronald

8/10 还可以

真实旅客

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
A pretty good stay.
We had a lovely stay - really enjoyed the pool although found the air very cold in the swimming pool. Restaurant staff were great - reception staff quite frosty. Generally the room was great. No mirror by a chair so had to dry my hair on the floor which is annoying. Only one robe and one kit Kat for a premium double room was odd. But things were sorted when we asked.
2023 年 12 月入住 3 晚
Hotel team 于 2024年01月16日 的回复
Thank you for your feedback, we have passed this on to our relevant managers

8/10 还可以

Muhammad

2023 年 12 月入住 2 晚
Hotel team 于 2024年01月16日 的回复
Thank you Muhammad

10/10 超赞

Rob

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Hotel team 于 2024年01月8日 的回复
Thank you

10/10 超赞

Jordan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
2023 年 9 月入住 1 晚
Hotel team 于 2023年12月10日 的回复
Thank you Jordan

8/10 还可以

Prashant

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
overall good experience
2023 年 12 月入住 1 晚
Hotel team 于 2023年12月8日 的回复
Thank you Prashant

4/10 很差

Gary

2023 年 11 月入住 2 晚
Hotel team 于 2023年12月5日 的回复
We are sorry to learn this Gary

10/10 超赞

Nicola

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Hotel team 于 2023年12月5日 的回复
Fantastic thank you Nicola

10/10 超赞

Lee

2023 年 11 月入住 2 晚
Hotel team 于 2023年12月5日 的回复
Thank you Lee

10/10 超赞

Samantha

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location for travelling and visiting family - Very friendly and polite staff and the hotel was immaculately clean - no problems at all
2023 年 11 月入住 1 晚
Hotel team 于 2023年12月2日 的回复
Fantastic thank you Samantha

8/10 还可以

Mathias

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
our go to place when in the area, although over the years you can tell that the standard has dropped.
2023 年 11 月入住 2 晚
Hotel team 于 2023年11月28日 的回复
We are sorry to learn this Mathias, we do hope that you brought this to the attention of our guest relations team whilst staying with us.

8/10 还可以

Neil

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic hotel and highly recommend, with very freindly helpful staff fom checking to checking out. Hotel and room whete immaculately clean and we enjoyed a evening meal which was ok. Only downside its a bit far out from civilisation and limited public transport you have to rely on taxis and outways saving on hotel if you are wantung city center activities.
2023 年 11 月入住 1 晚
Hotel team 于 2023年11月28日 的回复
Thank you Neil for your feedback.We do hope that you will return in the near future

8/10 还可以

Margaret

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location, friendly welcome and clean, modern room. Only disappointment was the breakfast. We paid in advance and were looking forward to a full breakfast. Very busy (hotel must have known they had a bus trip and many other guests) No room in restaurant, so we were asked if we would take a table at reception/bar. Teas, toast and breakfast were cold by the time we’d taken them from restaurant to our table. No salt or pepper, so again, had to walk to kitchen to get these. Cold area to sit - every time the front door opened, a blast of cold air hit us. Kitchen didn’t seem to cope - no fried eggs for approx 20 mins. We would stay here again, but are definitely disappointed that we paid so much for an inferior breakfast.
2023 年 11 月入住 1 晚
Hotel team 于 2023年11月28日 的回复
Thank you Margaret for your feedback.We are sorry to learn of your breakfast experience with us. Due to staff illness the team were short staffed on that day and we do apologise for this.

10/10 超赞

David

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good location, well appointed rooms at a good price.
2023 年 11 月入住 1 晚
Hotel team 于 2023年11月19日 的回复
Great to hear David, thank you

10/10 超赞

Adrian

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good hotel just outside Newcastle town centre ,great to have the pool and jacuzzi to use included in the price
2023 年 11 月入住 1 晚
Hotel team 于 2023年11月19日 的回复
Thank yo Adrian, we look forward to you r returning in the near future.

10/10 超赞

simon

2023 年 10 月入住 1 晚
Hotel team 于 2023年11月3日 的回复
Thank you Simon

10/10 超赞

nanette

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is the best HI we've ever stayed in! It was recommended by friends that live in the area. They picked us up and brought us back each day so we didn't need local transportation. There's not much within walking distance that I noticed. The location was convenient to get to major motorways for sightseeing. Will stay here again when we return to visit our friends.
Hotel team 于 2023年11月3日 的回复
Fantastic nanette, we are thrilled that you enjoyed your stay with us.We look forward to you returning

10/10 超赞

Donna

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean, quiet and comfortable
Very nice hotel, easy to get to, plenty of parking, comfortable beds, room was a good size, the hotel was quiet, friendly staff and nice food. Great!
2023 年 10 月入住 1 晚
Hotel team 于 2023年10月31日 的回复
Thank you Donna, we look forward to you returning in the near future.

10/10 超赞

Claire

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great value property with easy access to A1. The pool, hot tub, sauna and steam room were fabulous. The staff were super friendly and helpful. The whole hotel was clean and modern. Highly recommend if you have a car as it is much better value than hotels in the city or with Metro access.
2023 年 10 月入住 3 晚
Hotel team 于 2023年10月23日 的回复
Thank you Claire for your glowing review.Was a pleasure having you stay with us and we look forward to you returning in the near future.

8/10 还可以

J

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Hotel team 于 2023年10月20日 的回复
Thank you J

8/10 还可以

James

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
One of our party is coeliac and Sarah in the restaurant could not have been more helpful in organising gluten free food for them
2023 年 10 月入住 2 晚
Hotel team 于 2023年10月16日 的回复
Wow thank you so much for this feedback.Sarah is our little diamond she strives to exceed our guests expectations. She is delighted with her special mention, thank you

10/10 超赞

Craig，Sowerby Bridge

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic property, staff very friendly, good choice of breakfast and what was great for us was there were at least 10 EV chargers.
2023 年 10 月入住 2 晚
Hotel team 于 2023年10月15日 的回复
great to hear Craig thank you for your feedback and we look forward to you returning in the near future.

10/10 超赞

NORMAN

与配偶出行
Staff so friendly.Facilities were great.Used the swimming pool and had a great massage from Chloe.Has to be the best Holiday Inn my wife and I have stayed in.
2023 年 10 月入住 3 晚
Hotel team 于 2023年10月14日 的回复
Fantastic to hear Norman, we look forward to welcoming you back in the near future

10/10 超赞

Alison

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A great stay
We had a short stay because we had an early flight but for the 7 hours we were there we found the hotel very comfortable and the staff extremely helpful snd friendly.
2023 年 10 月入住 1 晚
Hotel team 于 2023年10月31日 的回复
Thank you for your glowing review

10/10 超赞

john

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Hotel team 于 2023年10月9日 的回复
Thank you John

10/10 超赞

Fiona

2023 年 9 月入住 1 晚
Hotel team 于 2023年10月2日 的回复
Thank you Fiona

10/10 超赞

Christopher，LETCHWORTH GARDEN CITY

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very much enjoyed my stay at the Holiday Inn (Gosforth Park) and made use of the spa and swimming pool available at the hotel. The food was excellent and all the staff very friendly. Will be staying again!
2023 年 9 月入住 5 晚
Hotel team 于 2023年10月1日 的回复
Fantastic thank you Christopher.We look forward to welcoming you back

8/10 还可以

David

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good weekend with a couple of small issues
Hotel was clean, comfortable and modern with courteous, helpful staff Although not used , also had pool and spa facilities. Food was good and service was quick and efficient. Rooms were comfortable and had good facilities/ amenities included. Would have been 5 star rating but had one or two small issues which dropped rating to a 4. These were : Room : Position of tea/coffee tray was not near a power socket. Room lighting a bit gloomy with no ceiling lights only walls and lamps. Check- in: £50 charge at check- in is not something I am a fan off as the money is still not back in my account some 54-60 hours after check- out , while all other charges paid by card while there have been debited through my account.
2023 年 9 月入住 2 晚
Hotel team 于 2023年09月26日 的回复
Thank you for your feedback David, these have passed onto the relevant managers to review with their team members