2/10 Terrible
Robert B.
17 Mar 2025
Liked: Cleanliness, check-in, communication, location, listing accuracy
Unfortunate Holiday Experience
On arrival the house was spotless and welcoming. Our first night was very enjoyable with a large family dinner, cooked to perfection thanks to the cooking facilities and large selection of cooking equipment available. Unfortunately, on our second day, one of the bedroom en-suite toilets blocked and stated to overflow. We immediately contacted the agency mobile numbers and left the appropriate voicemail describing our emergency. Eventually we had a call back. We explained the situation and we were told that a plumber would be called to attend. We carried on with our holiday and visited a local pub for lunch. During lunch we received a call to advise us that the plumber had attended and the toilet was now clear but the shower was not working. We returned back to the house to discover the shower full of excrement and the whole house smelling of “you know what”…To make matters worse the toilet had overflowed downstairs all over the library table bookcases & bookshelves. The kitchen table, where we had enjoyed the previous nights family dinner was covered in books from the library that had been covered in excrement. Another emergency call to the agents who, when she arrived could not believe that their plumber had left the house in such a state. The management of the house immediately offered to move us out to another house not very far away. All the family members had to pack up all their possessions and transfer to this other house. Thanks to Emma for your helping us move house.
Robert B.
Stayed 3 nights in Mar 2025