2/10 糟糕
Christine
与配偶出行
2026 年 2 月 17 日
不满意：清洁度、服务设施、住宿条件和设施
Nothing was ideal. The person at the front desk said she didn't have a room for the reservation we made. Then gave us some stupid story about a broken pipe and then a sudden cancellation and proceeded to give us the dirtiest, unkept room I have EVER seen. The person at the desk was rude. We checked in about 4pm and there were a few others in the lobby doing the same. So when I went back down a short time later to get a couple pillows that she said she would bring by in a bit and then she asked for payment upfront which was unusual and unexpected I told her no problem, he'd be down after we got settled in to take care of it. My husband went down there about 6pm and the office was dark and the was locked. We went to dinner. The next day, we went down in the morning around 9-10 and it was still closed and didn't open till after 4:30. My husband went down to the office at that time while I went to the store and was met with hostility and anger from the clerk because she didn't get paid the evening before, although we tried but the office was closed. She yelled at him, calling us thieves and told him we had 20 minutes to leave the property. He told her about the condition of the room and told him to get out and the room was clean. We left and cut our vacation short because of this. The clerk treated us terribly. The room was horrible and our trip was ruined. I left 2 voicemails that same day and have yet to receive a call from anyone.
Christine
2026 年 2 月入住 2 晚