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Reviews of The Esplanade Hotel

4 out of 5
The Esplanade Hotel
Esplande Road, Fistral Beach, Cornwall, Newquay, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 253 out of 516 reviews" "
Rating 8 - Good. 181 out of 516 reviews" "
Rating 6 - Okay. 54 out of 516 reviews" "
Rating 4 - Poor. 20 out of 516 reviews" "
Rating 2 - Terrible. 8 out of 516 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in every way
Stayed 1 night in Apr 2024
Response from Adam on 14 Apr 2024
Good Afternoon Rory,Thank you for your review and happy to hear we met you expectations in every way.I hope to see you in the future. Please remember to sign up to our loyalty scheme via our website to gain points for spending at the hotel.

8/10 Good

Lauren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for a family break and stayed for 3 days. The staff were so friendly and helpful which made it a nice atmosphere. We really loved how it’s completely set up for children, this definitely took the stress of parenting off us. We really loved the cookie and milk before bed. I would recommend this hotel to a friend but advise to only stay for a short period of time.
Stayed 2 nights in Apr 2024
Response from Adam on 11 Apr 2024
Good Afternoon Lauren,My last responsive was deleted because i included my email address. If you wish to discuss your feedback with me directly please call the hotel and ask for the reception manager email address.Kind regardsAdam

6/10 Okay

Jeff

Travelled with family
Liked: Staff & service, amenities
Very kid friendly. The staff were very nice. The facility is a little old, the floors creak when you walk, and the most difficult part is the amount of unnatural fragrance they have in the room -- I assume to cover any dank smells. My family is very sensitive to these kinds of unnatural, chemical smells. Literally, my tongue hurt all night.
Stayed 1 night in Mar 2024
Response from Adam on 7 Apr 2024
Thank you for your lovely words,We do place our Gaia Awakening Diffusers in each room as Gaia is our own spa brand that uses natural ingredients. This acts as a way for guests to see our products in action along with having a enjoyable smelling room.Kind regards

8/10 Good

William

Travelled with partner
Sadly not the experience we had hoped for.
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel near Fistral
Fantastic short stay at this really great Hotel opposite Fistral Beach, convenient location and awesome facilities drew us here and we weren't disappointed. Great welcome with a build a bear for our Godson and amazing facilities for this of your traveling with kids. Plenty of adult spaces to relax too.
Stayed 1 night in Nov 2023

10/10 Excellent

Jelena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a family friendly hotel
What a family friendly hotel. Would definitely recommend to others with young children and so close to the beach too! From soft play, to the cinema, swimming and milk and a biscuit in the evening what more could you ask for. Only thing I would do next time is ask for a room thats not dog friendly. Very clean though and lovely child friendly products in the bath too.
Stayed 3 nights in Oct 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Friendly Gem
2nd Stay for and this is an absolute gem if you have kids and want a relaxing stay. Clean, friendly and completely focused on kids so it’s absolutely ideal - close to fistral beach and amazingly clean and friendly- we will be back
Stayed 1 night in Oct 2023

10/10 Excellent

martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Nice hotel lovely room overlooking the beach. Don’t book this hotel during half term or school holidays unless you have children 🙁
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute stay
On arrival the outside of the building looks a bit tired, but it looks like it's been refurbished recently to a very high standard. The room and public areas all very nice. Great service from the reception staff
Stayed 1 night in Sep 2023
Response from Operations Manager on 19 Oct 2023
Dear Paul, Thank you for your kind review, we are delighted you enjoyed your stay & our lovely teams service. We hope to welcome you back another time. Kind regards Lauren

10/10 Excellent

Kristian, White Waltham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff made to feel really welcome. We would happily stay here again to take advantage of the surfing schools nearby. Whilst we didn't have breakfast the food looked incredible and it was only a short walk into town to have an evening meal. Again lots of options for evening meal and very happy with our stay overall.
Stayed 1 night in Aug 2023
Response from Operations Manager on 19 Oct 2023
Dear Kristian, Thank you for your kind review, delighted the team looked after you. We hope to welcome you back to Newquay in the future. Kind regardsLauren

10/10 Excellent

Sian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Operations Manager on 19 Oct 2023
Thank you for your kind review !

8/10 Good

Maheen Noor

Liked: Cleanliness, staff & service
Disliked: Room comfort
Lovely staff & view - Terrible bed
The reception team was very friendly. The rooms are very small compared to what they look in pictures. The bed was very uncomfortable however the view was great if you wish to take Seaview room. Parking is a major problem if you want to park at hotel only have 11 spaces which are usually packed. Cars parked on double yellow and very narrow street Breakfast was average not much options and same menu everyday
Stayed 2 nights in Aug 2023

10/10 Excellent

Sunita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Aug 2023
Response from Operations Manager on 19 Oct 2023
Thank you for your kind review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Operations Manager on 19 Oct 2023
Thank you for your kind review !

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only issue is the lack of parking
Well located hotel with all the facilities you need. Staff are very friendly & Newquay is a great place to visit.
Stayed 3 nights in Aug 2023

8/10 Good

Amandeep

Travelled with family
Liked: Room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Trying to park was a bit of a pain.
Stayed 5 nights in Jul 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Dufficult to park.
Stayed 1 night in Jul 2023

8/10 Good

S

Stayed 2 nights in Jul 2023

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location and Very Clean. Only downslide was the very noisy passageways. Sound carries through quite a lot.
Stayed 3 nights in Jul 2023

4/10 Poor

Justin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Tired tiny rooms that are overpriced.
Tired tiny rooms that are overpriced. Kids running everywhere little insulation between floors means youre woken in the early hours. Fridge in room was warm/not working and view was a nasty courtyard but still so expensive. Fine if your a family but avoid for couples or business . Long walk to town but good for beach. Little or no pArking
Stayed 2 nights in Jul 2023

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great 3 night stay, staff are all so genuinely nice, friendly and helpful.We parked easily and left the car until checkout as can walk everywhere.Room was spotless as was everywhere in hotel and the swimming pool,hot tub and sauna was an unexpected treat we had to ourselves early each morning .Really cannot fault anything and will definitely be back.It’s in the best area to see the best of that part of the coast and the walk from there to Perranporth is stunning
Stayed 3 nights in Jul 2023

10/10 Excellent

Alex

Stayed 1 night in Jul 2023

6/10 Okay

Adrian

Stayed 1 night in Jun 2023

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Thank goodness
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Book a parking before you go!
very hard to find a parking spot nearby in the peak hours and hotel charges 15 pounds per night for limited parking spaces. wait 20 mins to checkout while receptions were busy to ask customer to register their membership.
Stayed 1 night in May 2023
Response from Alexandra Stapleton on 11 May 2023
Hello,We appreciate your feedback. With our location parking is in high demand and we do have this clearly noted on our website. We apologise for the waiting time at check-out, I'm sure our reception team was working to help you as fast as they could.

10/10 Excellent

Natalie

Stayed 1 night in May 2023

10/10 Excellent

Marpe

Stayed 2 nights in Apr 2023

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning sea view and lovely hotel.
We had a wonderful stay in a gorgeous room with the best sea view we’ve ever had! The room was so clean and in excellent condition. A couple of things I’d like to see improved would be separating the kids play area from the eating area during mealtimes because it felt at times like we were sat in a crèche. I have children myself who are teens now, but even when they were younger I would not have allowed them to scream and run about whilst people are trying to enjoy their meal. There is a partition there, it’s just left open across the whole room! So it would be great if this was pulled across or if there was a separate dining time when the play area is open and at other times it could be closed. I was also pleased to see so many gluten free options as my son and I are coeliac. I wouldn’t recommend the roasted cauliflower steak however, as that was a slither of cauliflower, a quarter of an onion and a few potatoes! All white with no green veg and £15! They did change the meal for me and the sea bass was delicious. The table staff were really lovely. Especially the lovely lady with blue hair whose name I didn’t get, sorry! She’s only just started but she was so friendly and helpful. The pool is small and a little cold, and the water in the hot tub was brown! The steam room and changing facilities were great. I love the reception area and the dining room view! Simply stunning. Overall we would stay again but definitely not during the kids holidays!
Stayed 2 nights in Apr 2023

10/10 Excellent

Anya

Liked: Staff & service
Lovely room, spotless, wonderful views
Stayed 4 nights in Mar 2023

6/10 Okay

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Staff polite and helpful Noise from room above spoilt our trip!
Stayed 3 nights in Mar 2023

10/10 Excellent

jim

Stayed 1 night in Mar 2023

8/10 Good

Noriaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only down side was the beds are to hard.
Stayed 1 night in Feb 2023

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A superb hotel for many reasons
This is an excellent hotel for many reasons. The location for Fistral beach is brilliant and the view from our window never got boring, just wonderful. The staff were all extremely professional and very friendly an d helpful whenever we needed them. Superb stay
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute
A great suprise last minute, lovely place
Stayed 1 night in Sep 2022

10/10 Excellent

Kuljinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great break away!
As a family of four, we had a great stay at the hotel. All the staff were helpful and friendly. We stayed over a bank holiday for 3 nights, visited Lappa Valley and Eden Project on separate days… highly recommended! Food was of a high quality, pool was convenient, location was fantastic! Faye in the restaurant was especially great! Definitely will be visiting again!
Stayed 3 nights in Aug 2022
Response from Operations Manager on 8 Sept 2022
Dear Kuljinder, Thank you for your feedback, were so pleased you had a lovely stay with us and the team looked after you, especially Faye, i will ensure she reads this. We couldn't agree more about some of the lovely attractions to visit as families around the Newquay area. We hope to welcome you back soon, best regards Lauren

10/10 Excellent

Balwinder

Stayed 3 nights in Aug 2022
Response from Operations Manager on 8 Sept 2022
Dear Balwinder, Thank you for your kind rating, were delighted you enjoyed your stay with us and hope to welcome you back in the future. Kind regards Lauren

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend
Very nice family hotel, friendly efficient staff, good choice of food for breakfast and evening meals lovely views from the lounge and restaurant standard room small but clean and tidy, would recommend to friends and family
Stayed 3 nights in Aug 2022
Response from Operations Manager on 8 Sept 2022
Dear Christopher, Thank you for your kind review, we are delighted you enjoyed your stay with us. We hope to welcome you back in the future, kind regards Lauren

8/10 Good

sanjit

Stayed 2 nights in Aug 2022

10/10 Excellent

Jon

Stayed 1 night in Jul 2022

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay
All good, food good and great room
Stayed 1 night in May 2022
Response from L. Fountain, Operations Manager on 24 May 2022
Dear Tony, Thank you for feedback following your stay with us, pleased to read you enjoyed your experience. We hope to welcome you back in the future, Kind regards Lauren

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from L. Fountain, Operations Manager on 24 May 2022
Dear Guest, Thank you for your kind review, were delighted you enjoyed your visit to The Esplanade. We hope to welcome you back in the future, Kind regards Lauren

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent sea view (strongly recommend a room with a balcony), cocktail bar is a nicely finished setting (albeit very quiet when we visited), fistral bay is across the road and newquay is walkable from the hotel.
Stayed 1 night in Feb 2022

10/10 Excellent

Szymon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family night away
Great family night away, children were very well catered for which helped us relax even more.
Stayed 1 night in Oct 2021

4/10 Poor

Kyriakos

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Recently renovated however they took shortcuts that made the overall experience unpleasant. The bed was uncomfortable, bouncy, the mattress was open coil. Super thin walls indoors and outdoors uneven floors resulted in a super noisy experience. Curtains were insufficient as the light was entering the room. No safety box The wifi kept disconnecting, ended up using 4G services. Raised it to reception but nothing changed. No ac No thermostat water £20 for a starndard breakfast So overall expensive for what it offers.
Stayed 1 night in Jun 2021

6/10 Okay

Sophie

Liked: Staff & service
Lovely location but not as advertised
It is in a beautiful location. We paid for a room upgrade and it was quite a tired room. The double bed was 2 singles pushed together and was a bit of a nightmare as one of us ended up falling between then constantly. We had a patch of paint peeling off the wall, the lift had a loose tile on the floor and was generally quite dirty. The hotel cocktail bar was supposed to open at 4 then at 445 we were told it was now 5 due to staff levels. We thought we would go swimming before dinner but the pool was full of locals who had paid to use it not guests so we were refused entry. When we did use the pool the 2nd day the hot tub water was filthy. Not what we expected for a 4* hotel.
Stayed 1 night in Oct 2021