Niigata Prefecture Hotel with Pool

"The hotel is well connected Niigata Station and especially convenient to navigate with luggage during winter time. Clean room and all amenities are provided at hotel lobby. "

"Nice resort overall but the customer service could be improved. The spa facilities and sauna could do with better cleaning. In my partners Sauna and spa had a bad smell which affected that tranquil environment where she wasn’t able to relax. We enjoy the Japanese breakfast the quality was really good with a good variety of hot and cold options. The staff was also quite rude in the ski park and was not helpful or informative. Overall good experience but the positive points was not enough to cover some of the negatives. "

"Conveniently close to Niigata station with lots of restaurants, shops, and easy transportation nearby. Room was clean and well maintained. Excellent value."

"Good location, clean, friendly staff"

"The staff at the hotel were wonderful and very helpful throughout our stay. I would especially like to recognize the Korean gentleman manager who assists with luggage — he was excellent and very attentive. During my first visit we had a few challenges due to my disability, but on this trip everything went smoothly and we were able to interact very well. I truly appreciated the kindness and professionalism shown by the team. Thank you again for the hospitality and support. It made our stay much more comfortable."

"駐車場の使い勝手が良い（野外駐車場）受付の手間が省けます。　新潟駅には、バスで十分対応出来るので、飲食等は不便は無いです。　今回は、古町を飲食利用要しましたが、穴場スポットと遭遇し大満足でした。　ホテルスタッフさんの対応も親切で大変ありがったです。"

"Clean rooms, nice staff, many restaurants. Super convenient for skiing "

"Clean, nice service, nice breakfast"

"All good, but need to consider bigger room bed for family with two kids"