This is our second year staying at Chalet Ivy. Service has been great. We left one bag of luggage behind and your team is attentive and got it resolved.
One thing to improve though. Last year, pickup after skiing was just 1 phone call away. This year, we had to wait for the ski shuttle. At one time, we had to wait for 1 hour, even when there was no traffic. Calling the front desk was not helpful as they are just like a broken record, asking us to wait for 15-20 minutes at least.
Vu Yung
於 2023 年 12 月住了 6 晚
10/10 優異
Lok Man
伴侶同遊
2023 年 12 月 16 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very warm honeymoon experience, thank you.
Lok Man
於 2023 年 12 月住了 1 晚
10/10 優異
Sze Teck
2023 年 8 月 20 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Sze Teck
於 2023 年 8 月住了 1 晚
10/10 優異
YUN CHIEH
家人同遊
2023 年 4 月 30 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
YUN CHIEH
於 2023 年 4 月住了 3 晚
10/10 優異
KA YU CLAUDIA
家人同遊
2023 年 3 月 17 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
各方面都很滿意,會再次回來入住!
KA YU CLAUDIA
於 2023 年 3 月住了 1 晚
10/10 優異
Lung-Chi
多人同遊
2023 年 2 月 28 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love the wine bar in the lobby! Nice staffs and great services.
Lung-Chi
於 2023 年 2 月住了 5 晚
10/10 優異
真實旅客
家人同遊
2023 年 1 月 30 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful hotel
Wonderful and cosy hotel. Friendly and helpful staff. Onsen ensuite is marvelous. 10 minutes walk to Hirafu Ski base. Ski rental staff super helpful and friendly with free shuttle bus to the base. Nice Breakfast. Restaurant open from 1200-2100 which is convenient.