8/10 Good
Jill N.
9 Feb 2024
Liked: Cleanliness, check-in, communication, location
Pros and cons
The Pros….. this is a beautiful property! It has a completely unobstructed view overlooking the golf course and onto the ocean. The house itself is gorgeous and immaculately clean. The pool area was wonderful and was cleaned twice during the week we were there.
The Cons: this was our 6th time in Aruba. Every other place we’ve stayed in offered you a nice assortment of “start up” items…..maybe local coffee and snacks, shampoos, shower gels, etc ….this property offered NO extras, so we had to go and purchase everything except TP and Kleenex. I expected a nice basket of goodies, considering the caliber of this house.
Secondly; we spent the first 2 full days with only slightly warm water. I reportedly this immediately and was met with an argument from the owner saying the hot water heater WAS working. All 10 of us had to take quick, cool showers because there wasn’t enough hot water for it to get warm enough for anybody. I was met with an ugly comment from the owner when he said “the water is never cold in Aruba”! This was completely unacceptable. The house manager finally came and checked to find that the hot water heater was barely set on 50%. Once he turned it up, the hot water worked as it should! This happened almost at the end of the 3rd day!!
5 “camping” chairs were supplied for 10 people to take to the beach; not beach chairs. I questioned this and he said he’d bring more, but never did. He told us to use the pool 😡
I’ll stay elsewhere next time.
Jill N.
Stayed 7 nights in Feb 2024