One of the ladies, took two phone calls and was trying to do other task while there was line out the door leaving the new hire trying to figure out how to check people in by herself.
Trey
2025 年 7 月入住 1 晚
2/10 糟糕
Jennifer
与家人及幼儿出行, 商务旅客
2025 年 7 月 25 日
不满意:住宿条件和设施
I will never stay at a hilton again they charged me for room i never stayed in never gve me confirmation
Jennifer
2025 年 7 月入住 2 晚
10/10 超赞
Oksana,Nicholasville
2025 年 7 月 21 日
满意:清洁度、员工和服务、住宿条件和设施
We stayed in for 3 days. Hotel is very clean, great customer service. like everything about the stay.
Oksana
2025 年 7 月入住 3 晚
10/10 超赞
Reginald
与配偶出行
2025 年 7 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stay was just enjoyable and hassle free.
Reginald
2025 年 7 月入住 2 晚
8/10 还可以
Arnez
与家人出行
2025 年 7 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My first time staying at a Tru by Hilton and I would stay again. The staff and management were friendly and accommodating. The hotel was very clean and the rooms were nice and comfortable. What could use some improvement was the breakfast. The juice was more of a flavored water, had only one pancake making machine which you had to wait in a line for and at times it was a long line, also there was not a variety of options to choose from and each day the breakfast was the same. All in all it was a pleasant stay.
Arnez
2025 年 7 月入住 2 晚
6/10 一般
Tanika
与配偶出行
2025 年 7 月 20 日
满意:清洁度、员工和服务、服务设施
Didn't like that there are no microwave in the room's
Tanika
2025 年 7 月入住 2 晚
8/10 还可以
Aster
2025 年 7 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
Closer to many places.
Aster
2025 年 7 月入住 2 晚
10/10 超赞
Alexis
与家人出行
2025 年 7 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
All of our stays at a Tru have been great and this was no different. Always clean, great and helpful staff and breakfast is amazing. Thanks for another great stay!!
Alexis
2025 年 7 月入住 3 晚
10/10 超赞
Cheryl
2025 年 7 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
Staff was attentive and friendly.
Cheryl
2025 年 7 月入住 1 晚
2/10 糟糕
Daniil
与家人出行
2025 年 7 月 14 日
满意:住宿条件和设施,服务设施
Overall, the condition of the property and the room was good. The hotel overstated the room size by 200 SF and tried to tell me that they are sorry that the room FEELS small, but it is actually 450 SF. I'm a GC and know what I'm talking about. After spending over an hour on the phone with Expedia and the hotel. I was given about a 20% refund. The only reason I picked this hotel is I wanted a big room. As of this time some of the rooms are still showing 450 SF. Buyer beware!!!
Daniil
2025 年 7 月入住 2 晚
10/10 超赞
Elizabeth
2025 年 7 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
Nice parking lot- plenty of room to park- convenient location
Elizabeth
2025 年 7 月入住 1 晚
10/10 超赞
Charles
2025 年 7 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
Felt safe
Charles
2025 年 6 月入住 1 晚
10/10 超赞
Ben
2025 年 7 月 11 日
满意:清洁度、服务设施、住宿条件和设施
I took my mom to Charleston on a mother- daughter trip. We stayed 3 days at Tru by Hilton. THANK YOU to Tiara and Cheryl at the front desk who were super professional and kind! They recommended great places to eat which were amazing. Ms. V was super kind at breakfast and made our breakfast experience great! Thanks for making our stay great. We will stay again!
Ben
2025 年 7 月入住 2 晚
10/10 超赞
james
2025 年 7 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It's decent. The room has plenty of outlets and charging ports. Good lighting. Everything was clean. Very surprised that the bathroom did not have an exhaust fan/ fart fan. Seems like a lot of money for this particular location.
james
2025 年 7 月入住 2 晚
8/10 还可以
Iric
团体旅客
2025 年 7 月 6 日
满意:住宿条件和设施,清洁度
Very clean and safe surroundings.
Iric
2025 年 7 月入住 3 晚
2/10 糟糕
Jason
与家人出行
2025 年 7 月 6 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very outdated and filthy room customer service was nonexistent