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"Clean room |staff was profecional"

"We enjoyed our time but wish there had been more variety on the buffet day to day. The evening entertainment shows were great. Room was comfortable. Housekeeping came in unannounced every morning to take our towels. Would have preferred that they left them until they cleaned later in the day"

"The pool was very nice "

"Folks were very nice overall clean and tidy. "

"Great "

"This place was great. The main reason was the staff. They were so friendly and helpful. Will definitely be coming back. "

"I Love this place outside the room but that's how it has been for the 24 years I have been going! I hope it would have gotten better but they don't care because there was not one empty room in the place because of the Canadian omission from Cuba. I was sad service was lacking. Too many people and getting a glass of water with your meal was a project. The restaurant reservations unless you were on line by 8 am scoring a spot at a reasonable time was not possible. The buffet was good as usual for all inclusive. The grounds are beautiful and the pools and bars are great. The rooms like I said well... No hot water for 5 of 6 days. Zero water pressure it trickled on you. No one cared. Air Conditioning said 20 degrees but slept sweating with no blankets every night. They came to room and show you it said 20 but it should be freezing if that was true. Asked to have sheets changed due to bites all over our bodies never done. 2 nice housekeepers came a midnight to help us out on a request we asked for at 2pm. Still itching 😩. No security lock on front door. No live TV had to use apps. The free Internet was good for all those people. Safe was free now which was great. Access to my favorite beach was through Select Area. Green flag almost every day was awesome. No beach chairs even with Chair police who were useless.They allowed towels with no bodies for long hours. Beach towels cheap now and always damp. The rooms need TLC and more beach chairs a must & Ceiling fans a must. "

"PUNTA RUCIA LODGE: ★★★★★ Acabamos de pasar cuatro días maravillosos en Punta Rucia Lodge, en Puerto Plata, celebrando nuestro aniversario, y las palabras no alcanzan para expresar lo felices que quedamos con nuestra experiencia. El lugar es absolutamente hermoso: romántico, tranquilo y muy privado. Fue el escenario perfecto para celebrar una ocasión tan especial. Pero lo que realmente hizo nuestra estadía inolvidable fue el excelente servicio. Todo el personal nos hizo sentir verdaderamente especiales durante toda nuestra visita. Quiero agradecer especialmente a cuatro personas maravillosas de su equipo: Cecilia, capitana del restaurante; Ruth, nuestra mesera; y sus dos asistentes, Esmerlin y Danger. Todos fueron excepcionales. Nuestra mesera Ruth fue más allá de sus responsabilidades para asegurarse de que estuviéramos felices. Teníamos una solicitud especial durante nuestra estadía y ella se encargó de que todo saliera perfecto. Una vez más, el lugar es hermoso, romántico, aislado y simplemente espectacular. Definitivamente regresaremos. ********************************* BOOKING REVIEW ★★★★★ We spent four wonderful days celebrating our anniversary at Punta Rucia Lodge and it was unforgettable. Beautiful, romantic, peaceful, and perfectly secluded. The service was exceptional—special thanks to Cecilia, Ruth, Esmerlin, and Danger for making us feel truly special. We will definitely be back."

"I never checked in"