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"The hotel itself was fine, no complaints and no rave review factors. But the front door bellman / host Prince really made the difference for my stay. So welcoming and friendly, knew where everything was, knew who to ask for what at any time of the day, was accommodating even when I arrived at the hotel late just trying to find something to eat. 10s across the board; he’s the reason I’m returning for my next work trip. "

"I loved everything about this hotel"

"Too expensive for what is offered "

"Super awesome location! Will stay again"

"Walking distance to China Town. Nice and quite."

"Everything was amazing, I booked this stay for my parents as a nice getaway. They loved everything, the views, the service, the hotel food, and they loved the spa. I look forward to booking this stay in the future for me and my husband. "

"Great all around "

"The location is just a short stroll from the iconic clam chowder at Old Fisherman’s Grotto & surrounded by many great dining options. The cinnamon toast at Jack’s Monterey was delish. There’s also a Carmel bakery downstairs, which was a convenient treat to have just steps away. The hotel lobby itself set the tone right away. It felt laid-back yet inviting, exactly the kind of atmosphere we look for when we’re on vacation. We were also able to check in early, which made our arrival smooth. Such a great bonus! They even provided scavenger hunt activities for our kids, which was such a thoughtful touch. This is truly a family-friendly hotel that makes traveling with kids feel easy & enjoyable. I’m very particular about bathrooms, beds, & overall cleanliness, especially since I have an immunocompromised child, so this is something I don’t take lightly. Portola did not disappoint. Both the bathroom & bedroom were spotless & even better than expected in person. The bed & pillows were incredibly comfortable. The A/C worked great, & having a ceiling fan was a nice bonus touch. The photos online truly don’t do this place justice. It’s even more beautiful in person. The heated pool was a hit, & the towels felt clean and luxurious. The staff were nice! There was a tiny red spider spotted on my child’s bed, but thankfully my eldest caught it right away. Aside from that small moment, everything about our stay was superb and exceeded our expectations. Highly recommended!"

"Clean. Spacious. Understanding."