Gibraltar Northern Defences Hotels

"My disappointment regarding the service I experienced during my recent stay this hotel. As a five-star establishment, I had expected a much higher standard of hospitality and professionalism. Unfortunately, my experience did not meet these expectations: Upon arrival, while my taxi driver was unloading my luggage, a bellboy walked past without offering assistance or even acknowledging me. I had to carry my own bag up the ramp into the lobby. When I entered the lobby, it was empty of guests, yet several front desk staff were engaged in conversation among themselves. Despite this, there was no greeting or acknowledgment of my arrival. Throughout my stay, I consistently experienced a lack of basic courtesy. Each time I passed through the lobby, front desk staff did not greet or acknowledge me, instead continuing their personal conversations. These interactions gave the impression of inattentive and unprofessional service, which is not in line with the standards expected of a 5-star hotel. What I found most disappointing about my stay was not just the lack of service, but the clear sense of being judged and treated differently. After spending a month trekking across Morocco, I arrived with practical travel gear rather than polished luggage. Unfortunately, it seemed that this alone influenced how I was treated. I was met with indifference from staff who appeared far more engaged and welcome toward other guests. Hospitality should never be conditional on appearance or race. "

"Great hotel near airport… exceptionally clean. Breakfast great. Lots building work around .. lots going on with noise although not heard in room… staff fantastic..not enough places in room to put clothes so left most in case.. lovely bathroom nice toiletries. "

"Nice apartment. Although a little noisy from the road"

"Good clean room. Communication from the host was great. Would stay here again."

"We need not get the south facing room we booked. It was a nice unit,but very much under stocked 1 wine glass. Hard for us to find as we were looking at the wrong building when we didn’t get the place we booked"

"Great place. Really clean and comfortable great location. Thank you!"

"The apartment was okay. I would describe it as a studio rather than a one bed. A few things were encountered with the apartment but they didn't impact on our stay.The host took these on board and will address them. Not much of a view from the balcony"

"This was my first time traveling solo and staying in an apartment. I always am at reputable hotels, as having a staffed hotel makes me feel safe. I was very comfortable and enjoyed this new experience. Thank you for providing such a welcoming and comfortable space "

"Very good location easy access to Eastern beach and only ten minutes walk into town, a very bright and modern apartment "