New Orleans Northshore Square Mall Hotels

"My mirror in my bathroom was messed up/broken. I had to request for someone to clean my room after being gone all day the second day and I was there for four nights. Staff was nice! I loved the filtered water fountain and the bottle that was provided, but the rooms could use a little updating. There was no microwave at all and no refrigerator! The pool was nice and warm "

"Staff was amazing!! Great room!"

"From the moment I entered the hotel, I was impressed with the kindness of the staff, the aesthetic of the lobby and the beautiful courtyard garden and pool. The receptionists at the desk (Darlene and Tracy) graciously informed me that they can keep my bag allowing me to meander to Café du Monde because I arrive very early. Once my room was ready, the receptionist, Tracy, checked me in. I entered the room and was pleased by the decor. However, I thought I smelled urine. I thought it was my overactive imagination. But the next day, I realized it was urine. I got on my hands and knees to clean the floor around the toilet, shower, and under the sick and closet. The smell diminished so I did one more cleaning to see if it eliminate the foul odor…it didn’t. The sheets and cover on the mattress was pulled up to keep me warm. To my horror, the mattress has brownish stains on it. I was further horrified. I like the hotel, the staff, and the location, but the retched smell and the unidentified brown stains on the mattress almost ruined my stay. Please invest in new mattresses for the comfort and safety of your guest. "

"Great location, beautiful property"

"Clean, cozy and Historic, perfect location to walk the French Quarter "

"Great hotel"

"Staff uncooperative, front desk kept play on the phone when I checked in. Misleading regarding parking and breakfast as both for extra money. Bed was twin while I booked king.I should have two beverages for free, did not happen. Valet parking is terrible, he brought my car toward the end of street, on a rainy day, and when asked, all this side is valet pick up and was rude. "

"Great location, very safe, nice pool. "

"Someone and me agreed verry ghetto hotel..."